jmartinez1969
Programmer
I have Symposium Express and I am trying to get my callers to hear music while they are hold before the call is answered by an person. I have selected in the Symposium "what callers will hear between announcments to be music using route 10". When I call in and the system tells me "all agents busy please hold" all I hear nothing. I have built the routes and can hear the message I have when I use my maint phone. I am at a loss.