Symposium Multicast

[teknumpty]

Hi all,

I have very little knowledge of Multicast but need to be able to do the following.

Our Workforce Management system needs to be able to receive datastreams from symposium multicast but this currently isn't working.

I have checked the IP address in the symsposium config for mutlicast and this is set to 220.0.0.101.

I have opened up mrcv.ini and changed the ipaddress in there to 220.0.0.1 and choose port 6060.

But, when I run mrcv.exe I get the following error:

adaptor 0 - setsockopt failed! Error 10049

Any ideas where I'm going wrong? What I should be doing?

Thanks,
Chris

 

[Jeff325]

Teknumpty,

well, for starters the IP Address is not within the Multicast range of 224.0.0.0 to 239.255.255.255 (224.0.0.1 to 224.0.0.255 is reserver)

Also is would be helpful to know what version of Symposium you are running, SCCS/SWC, CC6 etc.

Jeff

 

[teknumpty]

It is Symposium Express

I changed the Ip address to 225.0.0.1 and ran MRCV.exe

i now get the following:

Multicast Address: Port Selectio: 6060

adaptor 0 - adaptor 1 -

 

[Jeff325]

teknumpty,
Have you tried running the RTD on the co-resident client?

Jeff

 

[teknumpty]

Are you reffering to the symposium RTD? This works fine and always has done.

What we are trying to get to work is the real time display on our workforce management system. When I run MRCV.exe should I not be able to see a stream of data? This is what the WFM engineer has told me.

 

[Jeff325]

Does your WFM eng. know you are working on a SECC?

 

[teknumpty]

Yes

 

[tbonz25]

I have this issue on and SCCS 5.0 as well. There is a solution suggesting that the com ports are set up incorrectly such as the modem being on com port 2 instead of one. This is not the case for me mine still does not work at this time and I am still searching any answers would be helpful!

 

[croat1]

Gentlemen, if it's SECC then it won't use multicast at all. There is no SWC in play when using SECC.

RSM is disabled on SECC. This explains why mRCV does not send anything out.

 

[teknumpty]

Thanks Croat,

Why is there a section in SECC config which defines the RSM IP address if it is disabled?

 

[roadrunr92]

SECC 4.2 is a cut down version of SCCS 4.2...which uses multicast.

In SECC, you do not have the RSM service running--thus no multicast is used.

Multicast is only available on "full blown" contact centers (SCCS/CCMS) using the SWC/CCMA.
If you use the "classic client", no multicast configuration is required as it's a direct TCP/IP connection.