Symposium GRTD Run-time error

[Adras]

I was installing GRTD on a PC for one of our Reservations agents, and the install went smooth. I followed the instructions exactly as they were written out from the prior telecom guy, and when I went to log in, I keep getting a "Run-time error '70' Permission Denied". It gives absolutely no indication of what permission, or which file might be denied. Any ideas anyone? Thanks!

 

[Utreg]

Is the Operation system the same as the the prior telecom guy wrote?
Do you use the same Admin rights as described previously?

 

[Adras]

I used the network admin account to install it and got the same error with that account as well as the user's account. I did, however, just try installing it on my own PC and it worked no problem. We both have Windows 7 x32.

 

[Utreg]

Could be there is a program on the Reservations agents PC that conflicts with the GRTD?

 

[Adras]

Sorry for the delay, we had a crazy busy last couple weeks. As far as I know there isn't any software on there that is conflicting. The only thing I saw in the installation file is if the Symposium software was installed any time in the past (for managing Symposium, not just monitoring calls) that a reformat is the only way to be able to install GRTD. I will get with our guy who actually manages the desktops to see if that might have been installed at any time. I just don't know if there is a way to tell whether or not it was installed and if that is what is causing the issue.

 

[BkMesser]

Look at this thread...It has a procedure to de-install the Symposium Client.

thread959-1505045