symposium CLAN & Web Client IP Address Changes

[fonchick]

Good Morning,

We are planning for a web client and CLAN IP address change. I have teh procedure for changing the CLAN IP on the Symposium call center server. However, I can not find procedures for the Web Client. We want to change the IP address of the web client and how do we configure it to look at the new CLAN for the Symposium?

Thanks

 

[nurser]

Just make sure before doing the SCCS change of IP you're running SP12.
Not sure about the Web Client.

 

[ahartoch]

Hi,

There is no problem in changing the IP address of the SWC. You just need change it on the network properties and that's it

Regards,

 

[sandyml]

I'm assuming that the server is in production, with access partitions, report groups, etc., already built. The following instructions come from the Installation NTP for Web Client server:

"If you need to change the CLAN IP address of the server in
Symposium Call Center Server after you have added it in Symposium Web
Client, then you must perform a series of steps to ensure that you do not
lose customized data, such as historical reports and real-time displays. For
more information, see “To change the IP address of a server in Symposium
Call Center Server” below.


To successfully change the CLAN IP address of a server in Symposium Call
Center Server without losing customized data, such as user-created historical
reports, real-time displays, and user assignments, you must perform the
following procedures:

1. On the server in Symposium Call Center Server, change the server’s IP
address. For more information, see the Configuration (Nbconfig) section in
the Symposium Call Center Server Installation and Maintenance Guide for
Release 4.2.
2. On the Symposium Web Client application server, use the DOS prompt to
ping the server in Symposium Call Center Server and ensure that the new IP
address is valid.
3. On the application server, or any client computer that accesses Symposium
Web Client, open the Symposium Call Center Server Properties window in
the Configuration component of Symposium Web Client and change the IP
address of the server to match the address that you typed in step 1.
4. On each application server in your network that connects to this server in
Symposium Call Center Server, run the Change IP Address Utility to
register the changed IP address. For more information on this utility, see
“To use the Change IP Address Utility” below.
To use the Change IP Address Utility
After you have performed the first three procedures listed above, you must run
the Change IP Address Utility on each application server in your network that
accesses the server in Symposium Call Center Server whose IP address you have
changed. This utility ensures that customized data, such as user-created
historical reports and user assignments, is not lost when you change the IP
address.
1 On the application server, navigate to the following file:
c:\Program Files\Nortel Networks\WClient\Apps\SupportUtil\changeip.exe
where c: is the drive on which you have installed Symposium Web Client.
2 Double-click the changeip.exe file.
Result: The Change IP Address Utility opens.
3 In the Type the old IP address box, type the server’s old IP address.
4 In the Type the new IP address box, type the new server’s new IP
address.
5 Click OK.
Result: The utility confirms that the old IP address matches the address
stored in the database and that the new IP address you typed is valid. It
then updates the local access file with the new information. The utility
notifies you if it encounters an error, in which case, you can consult the log
file for details. The log file is located in the same folder as the utility and is
called ip2ip.log."

However, depending on the software level of your Web Client server and SU on your Symposium, this may not work correctly. These next notes come from a bulletin dated 11/05, geared toward Web Client 4.5 SU00 and Symposium 4.0/4.2:

2.1.1. Outstanding Low impacting problems and Workarounds
2.1.1.1. (Q00673359) Change IP utility functionality does not work with
Web Client 4.5
Problem :
The change IP utility fails due to an incompatibility with Sybase 12.5
Symptom :
An error stating that “At this time the Symposium Call Center Server (##.##.##.##) cannot
be reached to validate the new IP address. Please try again later” appears on the console.
Workaround:
Get the latest version of the ModifIPSCCS.dll file from Nortel Networks. The
ModifIPSCCS.dll file can be obtained by contacting the CCTS prime (Scott Stone).
Unregister the old file, replace the updated version and register this new file.

Hope this helps.