Symposium 5 Break time after DN in/out calls

[geerg]

We have agents who answer Symposium calls and after releasing such a call the break time sets in, no problems there.
But when such an agent initiates a 'DN out' call or receives a 'DN in' call is it possible to give a break time?
As far as I understand the call presentation classes only deals with queue calls.


We've got
Nortel meridian 11c/81C/cs1000
Symposium 5 (sccs and nccs)

Thanks

 

[sandyml]

You are correct, "break time" is only initiated at the conclusion of an ACD call.