We have agents who answer Symposium calls and after releasing such a call the break time sets in, no problems there.
But when such an agent initiates a 'DN out' call or receives a 'DN in' call is it possible to give a break time?
As far as I understand the call presentation classes only deals with queue calls.
We've got
Nortel meridian 11c/81C/cs1000
Symposium 5 (sccs and nccs)
Thanks
But when such an agent initiates a 'DN out' call or receives a 'DN in' call is it possible to give a break time?
As far as I understand the call presentation classes only deals with queue calls.
We've got
Nortel meridian 11c/81C/cs1000
Symposium 5 (sccs and nccs)
Thanks