Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Symposium 5 Break time after DN in/out calls

Status
Not open for further replies.

geerg

Technical User
Jan 11, 2007
16
NL
We have agents who answer Symposium calls and after releasing such a call the break time sets in, no problems there.
But when such an agent initiates a 'DN out' call or receives a 'DN in' call is it possible to give a break time?
As far as I understand the call presentation classes only deals with queue calls.


We've got
Nortel meridian 11c/81C/cs1000
Symposium 5 (sccs and nccs)

Thanks
 
You are correct, "break time" is only initiated at the conclusion of an ACD call.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top