Symposium 5.0 connecting to MPS 500 IVR

[kd99]

We are in progress of adding an IVR MPS 500 to our Symposium 5.0 (no CCT) and PBX Succession 5.0. Calls will first enter our Symposium and then be routed to the IVR. We want to use the Queue to Skillset ivr_sk within the scripting in order to maintain greater call control. What I'm trying to determine is - can this be done with a Symposium 5.0 without CCT. Our distributor claims they can manually login the Symposium agents without the CCT. Anyone have any experience with this?

 

[Milesprower]

Yes, the IVR ports will have to be set up as ACD sets on the switch and configured as agents (using SCCS agent licenses) on the SCCS. If you don't already have enough licenses to cover the IVR ports, I think you are out of luck as Nortel no longer takes orders for SCCS 5.0.

Typically a "script" is run on the IVR to "log in" the IVR "agents". This script should be set to run every time you start up the IVR. You can also manually log the IVR ports in, but if you are talking 24, 48, or 96 ports, you want to use an automated process.

 

[mikeyb123]

Yup,

We also have cct, but we have to manually run the login script to log the lines in.

Basically we have a application assigned to a line and then we use tappman to turn the appliction on when we want to log our lines in.

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[kd99]

Thanks for the information. We are good on licenses for the SCCS and PBX however at this point, the distributor/Nortel has not been able to get the 24 phonesets/ports that are programmed on the IVR, PBX and SCCS to acquire/login/idle. I believe this is the first piece of the puzzle before we can attempt to login the actual Symposium IVR agents that are associated with the IVR_Skillset. thanks again for the replies

 

[mikeyb123]

really? that's quite a basic thing..... They have been through the MPS-PBX Configuration and Interconnectivity Manual book?





It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[mikeyb123]

here's a TNB of one of out lei ports - bear in mind that we use cct

DES MPS
TN 108 0 02 00
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 19140 0 MARP
AST YES
IAPG 1
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS UNR DTN FBD XFA WTA THFD FND HTD ONS
LPR XRA AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTA CLTD LDTA ASCD
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
FAXD CNUD CNAD PGND FTTC RTDD RBDD RBHD
FDSD NOVD CDMR
PLEV 02
CSDN
SPID NONE
PRI 01
AACD YES
AACS YES
ACQ AS: AST-DN,AST-POSID
ASID 18
SFNB 1 2 3 4 5 6 11 12 13 18 22 24 25 26
SFRB
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB
MLWU_LANG 0
FTR ACD 19000 19390
AGN
FTR OSP 1
FTR ISP 75
DATE 11 SEP 2008

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.