symbols get lost while converting from word 2007 to word 2010, how to fix?

[bloomlight]

I have an user who just got a new PC with word 2010. Some of her files were created before have moved to new pc. Most of files converted Ok with word 2010. But a few of her files contain a lot of symbols. After the conversion, those symbols became 9. It seems that number 9 replaced all of the symbols in the document. There are about hundreds of 9 in the one file and will talk a lot of time to fix it manually.

Dose anyone know a better way to fix this?

Thanks.

 

[Welshbird]

The implication there is that the new PC is missing some fonts? I would certainly check that first and see what you find.

Fee

"The cure for anything is salt water – sweat, tears, or the sea." Isak Dinesen

 

[Madawc]

If you still have the filed before conversion, then use Automatic Replace to change the non-converting symbols to a distinctive alphanumeric string.

Change back after conversion.



Madawc Williams (East Anglia, UK). Using Crystal 2008 with SQL and Windows XP