Hi guys I have Symmantec AV 10 corporate in my company.
we have a parent server with 8 secondary servers and 400 clients including win xp and win 2003.
2 Weeks ago something weird starting happening no more virus alerts are being sent to our monitoring mailbox.
I tried it with test emails and it works but if it detects a real threat it doesn't send the virus alert.
I followed Syamntecs instructions on making sure all the settings are correct and all the registry keys are correct.
no luck.
I uninstalled and reinstalled the AMS console and removed all the registry keys and folder paths instructed by Syamntec and still no luck.
After reinstalling it I notice that if a threat is detected on a win 2003 client it sends the virus alerts but not on the win xp machines.
I made sure all clients have the latest definitions.
At this point I am lost please help.
we have a parent server with 8 secondary servers and 400 clients including win xp and win 2003.
2 Weeks ago something weird starting happening no more virus alerts are being sent to our monitoring mailbox.
I tried it with test emails and it works but if it detects a real threat it doesn't send the virus alert.
I followed Syamntecs instructions on making sure all the settings are correct and all the registry keys are correct.
no luck.
I uninstalled and reinstalled the AMS console and removed all the registry keys and folder paths instructed by Syamntec and still no luck.
After reinstalling it I notice that if a threat is detected on a win 2003 client it sends the virus alerts but not on the win xp machines.
I made sure all clients have the latest definitions.
At this point I am lost please help.