Sx2000 COS help

[whatd1d1do]

I have a Mitel SX2000 lite, and a superconsole 1000.
I have one extension out of 52 not working, and the only thing that i can see is different is the COS for that one extension. How can I change it from the console?

 

[Supernova99]

Can you elaborate on 'not working' please

The COS provides features for the phone and is probably not responsible for a phone not to work.

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[whatd1d1do]

the line sounds like it is of the hook at the punch down block with a test set, and when you call the extension it will a. ring once and then go right to dial tone or b. ring once and go right to voicemail.

 

[Supernova99]

If you disconnect the jumper to the extension and just connect the test phone do you have the same problem?

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[whatd1d1do]

yes

 

[Supernova99]

sounds like the port has a ring/trip issue
You can either reprogram and provide on a spare port or replace the faulty card


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[whatd1d1do]

reprogram is out for me lol, we have a phone guy but i cant reach him so i will try swapping cards to see if that fixes it, if it does not fix it i can only assume at that a reprogram is the way to go.

Thank you so much for your help, im at my wits end and management is freaking out because i made them shut the room down.