Thanks for replying AlphaMann. I created a template for an SX200 ICP using a DBASE from a previous install. I did not realize that a system greeting had been recorded for that system. I want to delete it. When callers reached an extension voice mailbox, the greeting callers heard was the system greeting. I realized that some users had not set up their voice mailboxes (recorded mailbox name and greeting). I believe that is why they are hearing the system greeting instead of their vmailbox name and greeting. I've asked those users to set up their voice mailboxes.
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