SX200 ICP>Call Supervision Disconnect

[jabbo99]

I have a system that is experiencing intermittent problems with their trunks getting "hung" up. I've figured out that the enabled call forwarding, and trunk to trunk transfer is the most likely culprit. Calls come into the console and are answered, request reservations and are transferred off net. Soon after, they realize they cannot place or receive phone calls. Upon logging into the system, two of their trunks are always listed as talking(one of the first trunks and always the last trunk). Again, this problem is intermittent and occurs every 30-45 days but enough to be a nuisance to the property. I have this feature set up at many of my other clients and none of them have reported this issue.

The service provider claims they have no call supervision disconnect feature. Does anyone know if the PBX has such a feature?

Thanks

 

[kwbMitel]

In this scenario the PBX would be fully dependant on disconnect signalling from the CO. If the CO does not have such, you're hooped.

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What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Thanks for replying kwb.

 

[mitel7338]

There is a device called cpc-1 from Viking that will do a disconnect after a period of time.This drops the trunk from the CO.I had a Hotel that was doing the same thing.It's been 2 months and they have had no issues.