SX200 AX ICP - pickup groups not working

[SimpleRhyme]

Hello all,
Fairly new at working with the sx200 ICP platform. I'm working on an AX SX-200 ICP 5.0.2.3 and trying to get pickup groups to work. Should be straight forward but when I put 6 phones in a pickup group but they still can’t pick up for each other…getting “no access” when dialing *08. Also can't put the feature button on one of the phones either.....almost like they aren't really in the p/u group??

Directed p/u *09 works fine though.
COS seems to be ok…..options 218 and 281 are enabled.

Any suggestions?

Thanks!

 

[kwbMitel]

[pre]The following call types cannot be picked up:
- callbacks,
- wakeup/reminders,
- calls to members of recording hunt groups,
- calls ringing back an extension (Station Transfer Security),
- Direct Trunk Select or Private Trunk lines,
- silently ringing line appearances or delay ring line appearances that have not begun to ring,
- console calls when a consultation hold is in progress,
- callers that cannot connect to the party picking up the call (see Device Interconnection Control),
- the party picking up the call and the ringing extension cannot connect,
- the Mitel telephone is Auto-Answering the call.
[/pre]

[pre]
Operation

Local Pickup - Family 2 Telephones:
When a telephone in the same pickup group rings:
• [highlight #FCE94F]Lift the handset[/highlight] - dial tone is returned.
• Dial the Call Pickup code - the call is connected.

Local Pickup - Family 3, SUPERSET 410, and SUPERSET 3DN Telephones:
When a telephone in the same pickup group rings:
• [highlight #FCE94F]Lift the handset[/highlight] - dial tone returned.
• Press the PICKUP feature key - the call is connected.

Local Pickup - Family 4 and Family 5 Telephones:
When a telephone in the same pickup group rings
• [highlight #FCE94F]Lift the handset[/highlight] - dial tone returned.
The display will show the extension that is ringing and a Caller softkey will appear if the name or number of the caller is known. The user can identify the caller by pressing the Caller softkey. After
pressing the Caller softkey, the softkey changes to Called. Pressing Called returns the user to the display that identifies the ringing extension.
• Press the PICKUP softkey - the call is connected.[/pre]


Family 1
[ul]
[li]
[Superset 4DN[/li]
[li]Superset 430[/li]
[li]Superset 4150[/li]
[/ul]
Family 2
[ul]
[li]Superset 401[/li]
[li]Superset 4001[/li]
[li]Mitel 5201 IP[/li]
[/ul]
Family 3
[ul]
[li]Superset 4015[/li]
[li]Superset 5010[/li]
[li]Mitel 5207 IP[/li]
[li]Mitel 5212 IP[/li]
[li]Mitel 5304 IP[/li]
[li]Mitel 5312 IP[/li]
[li]Mitel 5215 IP[/li]
[li]Mitel 5215 IP (Dual Mode)[/li]
[/ul]
Family 4
[ul]
[li]Superset 420[/li]
[li]Superset 4025[/li]
[li]Superset 4125[/li]
[li]Mitel 5020 IP[/li]
[li]Mitel 5220 IP[/li]
[li]Mitel 5220 IP (Dual Mode)[/li]
[li]Mitel 5224 IP (Dual Mode)[/li]
[li]Mitel 5324 IP (Dual Mode)[/li]
[li]Symbol MiNET Wireless[/li]
[li]SpectraLink Wireless[/li]
[/ul]
Family 5
[ul]
[li]Mitel 5330 IP[/li]
[li]Mitel 5340 IP[/li]
[/ul]

**********************************************
What's most important is that you realise ... There is no spoon.

 

[SimpleRhyme]

Thanks kwbMitel....turns out I was performing the call p/u incorrectly. I have 5330 IP sets and I was trying *08 b4 lifting the receiver. Had I lifted the receiver prior to pushing any buttons I would have seen the softkey appear on the set.

Thanks again!

 

[kwbMitel]

Thus why I highlighted that area.

Interestingly, I recently posted about a similar problem where a user was not lifting the handset, so it was fresh in my mind.

**********************************************
What's most important is that you realise ... There is no spoon.