SX200 AX>Outbound Calls

[jabbo99]

All,

I'm encountering a problem. I've got a 200 AX with several IP phones and analog phones set up in a hotel. After I installed it I tested if I could make outbound calls(local, LD, and toll free). All failed. I checked my COS and it looked good. I then went through the console to see if Restrict O/G was set to Internal and it was. I changed it to LD on all of my IP phones and was then able to make outbound calls.

Lo and behold, a week later, several hours before opening the hotel, I get a call from the GM stating they can't make outbound calls. I tested with the GM over the phone and these are the results:
Local calls: fast busy
LD Calls: I get a carrier message stating please dial a 1 first

I checked my Digit Strings and ARS and all looks fine. I checked the Restrict O/G on one of the IP phones and it flipped back to Internal. I had the GM set it to LD. Tried to make a LD call and still getting the message: please dial a 1 first. Tried to make a local call and getting fast busy. I had him check the Restrict O/G again and it's back to Internal.

So, I have two problems I'd like to ask for help on.
1) Why is the Restrict O/G changing back to Internal?
2) Why am I getting the carrier message?

Thanks,

 

[jabbo99]

How can I set up a trunk access code or TAFAS on a 200 AX?

Thanks

 

[jabbo99]

Looks like I can set up TAFAS by setting the FAC then enabling TAFAS Access During Day/Night Service????

 

[pandabear1]

check the room status of even the admin phones

 

[jabbo99]

You mean in the COS of the IP phones?

 

[pandabear1]

I should have read your post better, as you have done what I mentioned. Are these Pri trunks, if so see if form 42 unknown numbering plan is set to enabled.

 

[pandabear1]

do you have a property management system at this site?

 

[pandabear1]

if 42 unknown is enabled try disable

 

[jabbo99]

Yes, it's a PRI. No, it was disabled in Form 42. No, PMS is not connected...yet. I'll test it and get back with you. Thanks!

 

[kwbMitel]

If it is PRI and the protocol is NI-2 then I will give you odds for requiring the PRI needing to be set to Unknown Dial Plan.

How does 10-1 odds sound to you.

As for phones switching back to internal, this will not happen on it's own. Something invoked the change.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

I talked with the carrier on Friday. They tell me they see the call coming across the PRI but they're not seeing a 1 in front of the number for a LD call. So, only 10 digits are making it out. I checked my ARS and found the following:

ARS Digit Strings
Digits to be Analyzed 1xxxxxxxxxx QTY to follow is 0 Designation LD Route Number 2

ARS Route Definition
Route 2 Trunk 7 COR 8 MOD Digit Entry 2

ARS Modified Digit Table
Entry 2 QTD 1 Digits to be Inserted is Blank CPN Y

ARS COR Group Definition
No members have been assigned to any COR groups

 

[pandabear1]

if you have done the unknown dial check, you should have digits to insert as *4*6*4

 

[jabbo99]

Whoa...please explain why I need deified to insert as *4*6*4 pandabear1?

 

[pandabear1]

*4 stops displaying digits in SMDR, *6 sends sends caller ID, last *4 starts sending any following digits out

 

[jabbo99]

Ok but...I didn't do this use this in two other systems and it works just fine. Just saying. Thanks

 

[pandabear1]

did you change the unknown dial plan?

 

[pandabear1]

did the carrier say what options are programmed at their end, i.e. NI-1, NI-2, B8ZS etc.?

 

[kwbMitel]

*4*6*4 Is not necessary, this is for send caller ID

as I said previously,

[highlight #FCE94F]If it is PRI and the protocol is NI-2 then I will give you odds for requiring the PRI needing to be set to UNKNOWN Dial Plan.
[/highlight]

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

pandabear1: what's an unknown dial check?
kwbMitel: it's set for NI2, B8ZS,ESF, Termination Mode: NT, Protocol Variant: NI2 GT5

I haven't had a chance to test since Friday. My tech will be arriving this morning so I'll begin troubleshooting in a little while. I'll let you guys know what I find.

 

[jabbo99]

I think it's working. I'm getting pulled in different directions but I need to reconfirm. Going to post about another issue.