Sx200 and invalid extension

[tmacdougall]

I have a hotel client with an SX200 that has suddenly started being flakey.
When the AA kicks in it gives you the option to dial 0 for reservations. 0 is a hunt group for the console and sub console. Worked fine until today. Now it transfers and you get invalid extension. Dialing 0 internally works fine.
Any ideas?

 

[kwbMitel]

More than likely the dial Zero mailbox no longer dials zero due to being compromised by nefarious persons unknown.

Check form 50

Set it back to zero and change the passcode

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What's most important is that you realise ... There is no spoon.

 

[tmacdougall]

I'll try that tomorrow and let you know. Right now I've got them in Nights 1 and it rings direct to the reception console

 

[OldTimingMan]

Change all passwords: Operator, manager, admin, and especially technician.

 

[jabbo99]

If you have not already, it's also a good idea to change the default password for CDE and MAINT.