SX-200ICP pickup group trouble

[natemgt]

My customer's one pickup group isn't operating properly. #4 is the pickup code and ##4 is the directed call pickup code. The group that isn't working correctly has 9 members a mixture of analog phones and superset 4025 phones. I can do the #4 pickup from all of the analog phones and get any call at the other extensions. When I try from a superset I get a "no access" on the screen. I can do a directed call pickup from the superset and get the call, I just can't do the regular #4 pickup.

The customer says it worked before and they have other pickup groups that work fine. I deleted the entire group and put it back in and it still will not work.

Any ideas would be helpful.

Thanks

 

[kwbMitel]

At a guess you are not lifting the handset when testing with the multibutton phones.

Common mistake

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