SX 200 Remote Database Backup Fails With FILE ABORT #0? Error

[TheLymner]

We support remotely and on-site several SX 200 systems for a large customer. When we do MACDs (Move, Add, Change, and Disconnect) on these and other PBX systems we maintain, we have to do a Database Backup. And since were are in Ohio, and these systems are all over the country, we often have to do it via dial-up modem using HyperTerm, when the systems are not on the users' network(s). On a few of the SX 200 EL systems the backups fail during communication with a FILE ABORT #0? or a FILE ABORT #5? error message. I am unable to find any explanation reference to this message, for either Mitel SX 200 or HyperTerm, anywhere on the internet. Anyone have an explanation of what is happening?

 

[AH64Armament]

Slow down your baud rate - make sure you are only connecting at 9600bps... the system will allow faster, but you will have trouble over mediocre lines.
Turn off Flow Control and turn off Compression on your modem. These too can cause trouble.

Do you have access to an older computer with ProComm Plus? Works much better than HyperTerm (IMO).

Bottom line is that you are getting some sort of garbage that is signalling the transfer abort.

Good luck!

 

[kwbMitel]

Also try 1 byte checksum vs 3 byte if above fails

Also reduce the packet size

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What's most important is that you realise ... There is no spoon.

 

[TheLymner]

Thanks for the advice. Am running 9600 8N1 now, and ProComm Plus is not an option, darn it. Will play some more with the Flow Control and Compression.