SX-200 multi phones ring at same time

[jjohnston7]

I have a hotel with an SX200. Calls come in on the main number to our front desk superset1000. If the call isn't answered within a certain time, it then rings Extension 322 AND 323 at the same time. I need to remove 323 from this. How do I do that, or where do I start looking?

 

[kwbMitel]

Find the tenant of the Console as programmed in form 7

In form 19 for that tenant, observe what the Attendant Night Access Point is for Night1

If it is not immediately obvious what that number represents, goto form 35 and look up that number and what the system tells you it is.

If you can follow that trail far enough, you should figure out how to make the change.

If you get stuck, let us know how far you got

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What's most important is that you realise ... There is no spoon.