SX-200 ICP Technicians Guide

[JimHilton]

Hey all, still puttering around with the 200 and have the amphenol connector going to a punch down. I have the controller controlling 2 5220's and am ready to create an LS/GS trunk to connect to a shaw VoIP phone.

But I don't fully understand how to do this and the manual I'm using recommends I read the technician's handbook.

Can someone point me to a link where i can get this? I actually maintain our SX-200 system at work, and signed up with mitel as an end user, but they rejected the application.

Thanks!

Jim

 

[Canuckvoip]

Hi Jim,
Those books are not really meant for the general public.
They are meant for techs that go through reasonably intense courses on the system. And it's not a "no charge" type of course either... to be fair...
Anyway, your 200ICP has 6 LS trunk ports built in. Not GS (ground start), just loop start.
If you refer to ground start then maybe you have an external cabinet (per node) with an LS/GS card in it?
Long and short of it is, you should find a VAR that you trust and he/she could help you immensely and in very short order I bet.
Or, am I off base?

You can't believe anything you read... unless of course it's this.

 

[JimHilton]

Hi, whoops yes the LS/CLASS. A fellow mentioned that he had vonage or something equiv working on this type of controller (sx200 ICP).

I actually did find the tech manual so that half the battle. I ran into this with alarm companies - they want to hold the secrets closely so that the customer has no choice but to pay thru the nose for something they may be able to do.

This project I'm working on is for fun an to learn some basics. Here in Victoria there is no "Mitel school" so it's not practical for me to take the training (but I sure wish I could convince the company to send me off!!)

I do have a VAR who I totally trust, but I don't want to burn up favors for my test system when I may need them for my work system. And he is incredibly busy, he gets off at 5 and he wants to go home to his family and not think about phone things.

Anyhow I will continue to muddle about and at some point I should have this puppy up and running.

Thanks for your input.

Jim

 

[Canuckvoip]

Hi Jim,
Glad you found some of the info you were looking for.
Make no mistake, our company is not like some others that do not educate and/or assist our customer. We will train a customer that bought a system from us to do and/or administer as much as they feel comfortable with ALWAYS!
This sets us very much apart from most of our competitors. So, it's not that I'm one of those guys with "secrets", not at all.
In my world, if someone came to me and had bought the gear from a different VAR and wanted me to educate/train them, I'd bill for my time. Sounds fair right?
Are you in Victoria/B.C. Canada? I'm in Vancouver.
Anyway, you need to program a trunk in form 14, put that trunk in a group in form 16. If you want a key system then program that trunk on one of the phone keys in form 9 (expanded). If you want pbx (dial 9) then that is a longer conversation (more VAR like).

Dave



You can't believe anything you read... unless of course it's this.

 

[JimHilton]

Heya, oh I can appreciate that paying for knowledge is a good investment. What erks me is that we paid thousands for a system and we cannot get any meaningful documentation for the unit? I mean that'd be like buying a car but always having to pay the garage man for info that is in the owners man.

However, it was early morning, before i had my coffee so i was a bit more jaded

The cool news is *tadah* with your info I now have a magic jack able to call into the 200 *rockin!!*

The only strange thing is I cannot dial out. If I attempt to dial (what seems to be) an invalid extension vm ext etc, it'll give me a busy and No Access.

I looked at many things, and tried a couple by enabling (or diabling) and then try to dial, and if it didn't work i set it back to whatever it was.

From what I've been able to figure out from the manual this system is a:

The controller is configured at the factory as a square key telephone system (KTS). It can be reconfigured as a PBX or hybrid PBX/KTS by reprogramming the default database or by installing one of the alternate databases supplied on the software CD-ROM. For more information about alternate databases, see page 201. Both configurations are expandable
through the purchase of additional components, including DSP resources (see “DSP Configuration Options” on page 12 for more information).

the IP sets, vm ports etc all seem to line up with square key system (why do they call it a square anyway??)

Again, thank very much for your help, you've got me days ahead with just that snippet!!!

Jim

PS: You bet Victoria BC, we deal <not sure if i can say it> but brian and fred are awsome!!

 

[kwbMitel]

Jim, your car analogy is way off the mark.

Buying a PBX phone system and expecting to install it via the manual is more like buying a computer without an operating system and writing the code yourself using only an Idiots guide for Linux as a guide.

Suffice it to say, you have a long road ahead of you.

That being said, your question regarding dialing out could have more details. How are you trying to dial out? What digits exactly. Have you programmed ARS? Is the trunk programmed as a key on the phone?

It is very difficult for us to guess what you have done especially considering your self admitted newby status.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[JimHilton]

Hi, thank you for your reply. I did exactly what canuckvoip recommended I do, I'll quote it incase you did not see it above my message.

"Anyway, you need to program a trunk in form 14, put that trunk in a group in form 16. If you want a key system then program that trunk on one of the phone keys in form 9 (expanded). If you want pbx (dial 9) then that is a longer conversation (more VAR like).

Dave"

I have not done anything in ARS and dial 9 does not work.

In testing, I found if i set the key to be a CO Line and assign it to trunk 1, then I can dial out (no leading digit), but I can't add an extension to that haha.

Anyhow, feeling good, made lots of progress today with Dave's help. I've been in IT for many years, and its always a long road, the technology changes, new OS's etc. I don't mind learning new things, especially if they are fun!

Thanks!

Jim

 

[Canuckvoip]

ARS and key system are pretty much mutually exclusive.
To answer your question about "square" (meaning key system)...

If you have been in a business where a telephone has buttons for each line on keys to dial out, it is called a square key system. Why? Because more often than not, every phone has the same button layout for every outside line that can be used for in/out dialing.
So, if a business has 6 lines, there are 6 buttons on every phone for in/out access.

In PBX mode (and the 200ICP is great at both modes), the users dial 9 (or something) to access a pool of lines/trunks. Nobody "sees" these trunks on their handsets. They just know that when they dial 9 and a number the system picks up an available line/trunk and the system repeats what they dialed.
BTW, in this mode dialing 9 only gives you fake/inside dial tone. It waits for more digits to decide how to route the call. Thus the ARS (automatic route selection) programming that is required.
It's not rocket science per se but you have to look at form 2/20/22/23/26 etc.
It's more than this forum is meant for bud.
Gotta hand it to ya though...
Why do you have a "test" system?

Dave

You can't believe anything you read... unless of course it's this.

 

[Canuckvoip]

I don't know who you got the gear from but if it was me we wouldn't be having this conversation.
I agree with kwbmitel in many ways.
There are courses available to end users. Those courses are "administration" courses and are costed. They just need to be "sponsored" by the VAR that sold you the gear.
I guess you could sign up for NAMU though...

Dave


You can't believe anything you read... unless of course it's this.

 

[JimHilton]

Ahh intersting, I remeber those old BC Tel phones that had the hold button on the far left and the clear "squares" on the right, cool technology for the time.

As I am a newby, I think I'll stick with the key system, seems to be giving me the most results.

Yes, I love the 200, I maintain one at my work, and with help of Brian and Fred, they've shown me alot of the "inside" stuff, creating, moving exts, toning and tracing, vmail stuff, IP configs, SMDR goodies etc.

Where my weakness is on the "outside" how the box talks to the outside world. At work with have a dual T1 and I looked at some of the settings and went ok, this is outta my legue.

I bought the test system to learn and to try "inside" stuff without breaking works 200. Plus I'm a geek what can I say? I dig the technology and think it would be cool to have a pbx handle sip2pots box, the g/f's magic jack and my shaw phone.

I will look at those forms and do some googling. Trial and error - ain't it grand?

Thanks!

Jim

 

[kwbMitel]

Ok, I think I understand.

When you say you can't add an extension do you mean that you are trying to dial out of the line and into a separate system?

Check the trunk Cct descriptor that you assigned to the trunk (form 13). The bottom item should be an option to Bypass toll control. Set this to Yes. By doing this, when you seize the line, you will be directly connected to the line. With Bypass off, the 200 is providing the dialtone not the trunk.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[JimHilton]

Hi, ok tried that but still the same issue. Here is the scenario:

if 1/13/7 is set to ext ext 200 and a key appearance is set to be a "Key" the expanded set shows:

key Type DIR Ring SEC DDS EXT NUM TRK NUM Label
02 Key In/Out Immed No <blank> 200 <blank> <blank>

In this configuration, a call from the outside will ring on key 2 of the set.

But if you hit key 2, you cannot dial out. It seems if I attempt to dial a number that is not known to the system then it makes it invalid.

If i switch the key appearance to CO LINE, the same key now can dial out, <ammend> Ok I dialed the the outside number and the 2 key did light up. When i picked it up on the set, it said "CO Line busy".

But! on my cel phone, it rang 5 times, hit the operator and gave me the chance to leave a message, or dial by directory or extension.

So I think reacted to quickly, I suspect I have to tell Trunk 1 to ring not to the operator but to a key appearance on the set.

OR my g/f would like it to to go to a mailbox (I did this at work but forgot what it was called) where there is a menu Press 1 for her 2 for me etc.

But one step at a time.

I hope that makes a bit more sense.

Thanks again!

Jim

 

[kwbMitel]

Making some assumptions here:

It looks like the "Trunk" you've connected can deliver digits (200) making the scenario work inbound when the key is a dialable number.

For the CO Line key to ring the system would need to receive ring voltage from the trunk. When the key is programmed as a CO line, the Day/N1/N2 fields in form 14 are normally left blank.

The issue with the outbound saying CO Line Busy is most likely due to insufficient voltage and/or line current. Without knowing the true nature of your Trunk, this is only guesswork.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[JimHilton]

OK, that explains the operator, I cleared the day/n1/n2 and now it directly rings to key 2.

As mentioned in my earlier message, regarding the CO being busy, I would suspect that was because the CO was getting sent to the operator - in other words the line was in use.

So we are at full dial out capabilities, full dial in capabilities but if the call is not answered, it will just rings and rings.

Thanks!

Jim

 

[kwbMitel]

If you want the line to go somewhere if not answered you have 2 options.

As long as the line only appears on 1 set then you can enable the COS option DTS/CO Key follows forwarding of set. I think this option needs to be enabled in the COS of the trunk.

If the CO line appears on more than 1 set, then it cannot follow the COS option. In this case you can program an alternate recall point for the CO trunk in Form 19 for the tenant of the trunk

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[JimHilton]

Hey all! Just wanted to say thanks a bunch, I have the system working as a key system and its doing all that it should.

But you knew I couldn't stop there

I believe that I has set up enough info in the ARS forms to dial out by using 9

If I hit 9, I get a dial tone, but when I dial a valid number, the cable modem errors out with the "were sorry, we cannot complete this call..."

So I checked the SMDR and for some reason even though I've told it in Form 22, the QTD to delete should be 1.

But the SMDR clearly shows that it still placing the "9" as a leading digit.

And if i use the CO Line directly and dial 9250888XXXX sure enough I get the same recording from the CO.

I'm sure I've overlooked something simple, but I can't figure out what it is.

Here is the output from the SMDR:

(Dialing via the KEY (This works ok): 08/04 07:50P 00:00:14 110 2508880000 T001
(Dialing by 9): 08/04 07:50P 00:00:04 110 9 92508880000 T001
(Dialing by 9): 08/04 07:53P 00:00:10 110 9 92508880000 CT001

Thanks!!

Jim

 

[JimHilton]

Ok fixed, Bad entry in From 23, had a 9 in there instead of a 1

Jim

 

[Canuckvoip]

Hi Jim,
Good going!
Those 250 numbers though... Are they local to you or up in the interior?
Your ARS entries should have one that states 250 with 7 digits to follow for local calls and another with 1250 with 7 digits to follow for LD calls.

Dave

You can't believe anything you read... unless of course it's this.

 

[JimHilton]

Hi Canuck, yeah the 250 and also 778 are now forced prefix's for the island - long gone are the days of 7 digit dialing.

And I have added those prefixes in the ARS. Kinda nice thing is if i forget to dial a 2 or a 7, it'll fast busy to politely remind me don't forget the area code haha

I still have a bit more tinkering to do, I'm sure I've jury rigged some things but with good input from you guys and pounding those manuals its starting to make sense.

1 Q for ya, is it possible to program a 5201 to a static IP? I don't use DHCP and it doesn't have a display. I've tried to find an installer guide for that set, but no luck.

Thanks again!!

 

[Canuckvoip]

Turn the 200ICP into a DHCP server dude.
Look at form 47 and subforms!

Dave

You can't believe anything you read... unless of course it's this.