SX-200 ICP - PRI Attendant LDN key no answer timer 1

[southwell]

v5 feature level 5

Hello,

We have switched from LS trunks to an embedded PRI. Prior to this I had programmed in form 19 under CO line routing points no answer to 300 (vmail hunt).

Now that I've switched I am not sure how to program the LDNs to go to the auto att when the operator is busy or if they forget to turn on night 1 service. It just rings and rings.

I programmed x300 on the DID Recall on points no answer and that did not change anything. I'm assuming that is just for DID going to extensions. I also have COS 107 and 118 enabled as well. Is it possible to program a no answer point for LDNs like with CO lines?

Thank you,
Southwell

 

[kwbMitel]

There is an option for Attendant recall on no answer (i think). Only The night options can be programmed. The night 1 destination is where the LDN will go if you have Att Forward option enabled. (Option 107?)

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What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

In form 19 it's actually - DID Attendant Access Night Points. Set the Night1 to go where you want if using option 107.

Calls directed to the Listed Directory Number (LDN) of a console which are not answered within a predetermined time-out period are rerouted to a NIGHT 1 destination (if there is one). For CO trunks, the reroute is to the trunk’s NIGHT 1 answer point. For DID trunks, the reroute is to the Attendant DID Access NIGHT 1 answer point for the trunk’s tenant. For dial-in Tie trunks, the reroute is to the Attendant Dial-in Tie Access NIGHT 1 answer point for the trunk’s tenant. For sets, consoles, and DISA trunks, the reroute is to the Dial 0 NIGHT 1 Answer Point for the set’s or console’s or trunk’s tenant.


**********************************************
What's most important is that you realise ... There is no spoon.

 

[southwell]

That last post worked!

Thank you so much kwb.