Sx 200 icp Guest mailbox retrieval from outside the system 5.0.1.11

[chelmik]

when we try to retrieve the message from outside the PBX we get a not a valid mailbox.
guest calls the hotel, oprator calls the vmail hunt grp pushes the * enters the Guest
Mailbox number and gets this is not a valid mailbox,
change the mailbox from a Guest to a Extension mailbox all is fine.
Can this be done.

 

[lowradiation]

Guessing you are using embedded voice mail
A mailbox type of "Front Desk" needs to be setup
The operator would log into the front desk mailbox, press 2, enter the room number's extension, hang up, then the caller can retrieve their messages

 

[kwbMitel]

For security, the system does not allow direct remote access. (what you have tried)

With a front desk mailbox, there is an assisted login function. (What lowradiation is describing)

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