SX-200 ICP and two 5540 IP Consoles...

[jabbo99]

Here's the scenario:
System - SX-200 ICP AX Cabinet
The property(Hotel)has a strait T1 with one DID - 6000.
They have two 5540 IP Consoles and want inbound calls to ring on both consoles.

My solution: I created a hunt group, gave it an access code, and added both of the console extensions to it. I pointed T1s inbound calls to the hunt group number. The results:
Both consoles ring when the main number is being called.
INbound call comes in from T1, console A(400) answers it.
Console A is busy. A second call comes in via T1. Console B(401) answers it.
A third inbound call from the T1 comes in but neither console is being alerted via visual or audio alerts.
I went into the console and set up console A(400) as overflow. Then I changed the que timer to 00:05 seconds.
Now when both consoles are busy and a third call comes in, it overflows to Console A(400) after 5 seconds.

I consider this to be a temporary band-aid for my customer and I'm not happy with it. Is there a better solution via programming?

Thanks

 

[kwbMitel]

I am extremely surprised that this works at all

Yes there is a better solution.

Remove the hunt group programming

In form 8, program a key on each console numbered 6000 and Label is as needed

In the COS of the console, set option 404 to something like 6 seconds (call waiting tone)

Now both consoles will ring all the time and calls will queue and indicate that calls are queued.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

You might want to review some of the other attendant COS options (Numbered in the 100's)

Attendant new call tone for example.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jabbo99]

Option 404 is called Recording Failure to Hangup Timer 1-255 seconds.

 

[jabbo99]

Found it. Option 802 - Limited Wait For Dial Tone

 

[kwbMitel]

No No No

Do not enable 802 on a console, that option is specific to PRI trunks

Option 404 does EXACTLY what I said it does. It controls the interval between call waiting tones on an active console. This is not common knowledge. This is what you find out when you're bored and you read the manual back to front.

**********************************************
What's most important is that you realise ... There is no spoon.