SX 200 AX Voice mail not responding when call is not answered 1

[n8is]

I have a sx200 ax controller , the customer is not using PMS , I am having trouble with calls being returned to operator instead of voicemail. THis is a new installation, My third one. System is not on site yet but when I call into the system and transfer the call to a room that is set to Occupied the call rings about 4 times then I hear the AA say that the call is being sent to the operator. It should go to the guest room voice mail. I have checked to see if the ext has guest VM , it does. I have checked the CAll Routing and it looks right. I Have it pointed to the Vmail HG access code. I m at a loss as I need to have this fixed and running by tues to start the install.

Any help. thanks

 

[nytalkin]

Be sure that the voicemail boxes are set to CHECKED IN state. We always have to do it once from the console or sub-attendant.

I suppose you're entitled to your opinion, I'm just not going to suppose very hard.

 

[n8is]

I found out what it was I think I didn't have a front Desk mail box

 

[jabbo99]

n8is, you're on the right track. You have to check in the guest room voice mailbox using a front desk mailbox.