Plantman2000
Technical User
Hi all,
Please can you help if poss?
We have switchboards in various office and would like them to 'spill over' calls coming in to these switchboards if they are not answered, say after 10 seconds, to another of the offices.
I gather you change ATT under load 15?
I have entered the AODN to the phantom of the other switchboard and entered a value of 15 for AFNT. Thing is - it never forwards.... Am I doing something wrong?
Do I have to fiddle with ADHT, CWTM or AQTT as well?
I have played around but it never forwards away to another office.
Thanks for any help,
Chris
Please can you help if poss?
We have switchboards in various office and would like them to 'spill over' calls coming in to these switchboards if they are not answered, say after 10 seconds, to another of the offices.
I gather you change ATT under load 15?
I have entered the AODN to the phantom of the other switchboard and entered a value of 15 for AFNT. Thing is - it never forwards.... Am I doing something wrong?
Do I have to fiddle with ADHT, CWTM or AQTT as well?
I have played around but it never forwards away to another office.
Thanks for any help,
Chris