Switchboard not forwarding

[Plantman2000]

Hi all,

Please can you help if poss?

We have switchboards in various office and would like them to 'spill over' calls coming in to these switchboards if they are not answered, say after 10 seconds, to another of the offices.

I gather you change ATT under load 15?

I have entered the AODN to the phantom of the other switchboard and entered a value of 15 for AFNT. Thing is - it never forwards.... Am I doing something wrong?

Do I have to fiddle with ADHT, CWTM or AQTT as well?

I have played around but it never forwards away to another office.

Thanks for any help,

Chris

 

[Robones]

Can you build a phantom DID that will connect calls to the other switchboard? Make sure call party disconnect control on the routes is set to either. (NEDC and FEDC) this can prohibit unsupervised trunk to trunk connections.

 

[Reusser]

LD 15 - ATT_Data
AODN <-- location to send calls
AQTT <-- timer in seconds

The above info will send calls to an overflow location if the call is in que at the console

The below info will send calls to an alternate location if call is presented to the console

LD 15 - ATT_Data
ATIM <-- timer in seconds
LD 12 -
AADN <-- extension of alternate location

 

[Plantman2000]

Thank you loads!!!

As it turned out we needed some patches on our systems to get this to work.

Once they were done the AODN worked perfectly !

Regards,

Chris