SV9100, Trouble using *737 service code (Hotel Change Toll Restriction Class for Other Extension)

[bigdave1980]

Hey everyone,

A bit of a strange problem here so I hope somebody might be able to help me out. Our customer is a hotel with an SV9100 and they have a requirement to change the class of restriction for certain bedroom extensions so they can or cannot call out once checked in. To clarify, they check the rooms in just fine, but they have a particular group of guests who they don't want making any external calls so they want to be able to restrict/derestrict these rooms at will without checking them out. The hotel manager is trying to use service code *737 (Hotel Change Toll Restriction Class for Other Extension) to make the change from his own handset which has the COS option "Class Of Service Change" enabled.

So he dialled *737 followed by the bedroom extension number he was testing, which was 7202 in this case, and was expecting to follow that with an 02 to set the class of restriction to 2, but instead it rang straight through to extension 7202 as soon as he dialled *737 7202. I did not understand why this had happened.

I asked him to try it again, and this time when he dialled the service code *737 it said "The number you dialled is not in service" straight away. He tried a few more times, as well as from a different phone, and still got the same message (which sounds to me like an internal NEC message). Again, I have no idea why this is happening.

Has anybody got any advice please on why this isn't working, or why it initially rang through to the room and service code *737 now says the number dialled is out of service?

Thanks,

Dave

 

[belevedere]

The default code is 637. Did you change it? MB 11-14-11

 

[bigdave1980]

@belevedere Hi, yes this one's been changed to *737. All the 3-digit service codes are prefixed with a * because the original 7xx codes clash with other things. Other codes are working fine (check-in/check-out etc) and we've got the same setup at lots of other sites too. I checked through the numbering plan just in case, but it all seems to be correct. It's strange that it seemed to half work the first time he used the code but subsequent times it says the number is out of service. I checked that he's not dialling a 9 in front of it or anything like that (trunk access code) and he isn't. So I'm a bit stumped with this one.

Thanks,

Dave

 

[bigdave1980]

@belevedere Hi again, sorry, I have just noticed that you said it was 637 by default. No, we've not changed it from 637 to 737, just added a * in front. I've just checked another SV9100 I happen to be connected to and that one's using *737 as well. These are both UK scripted systems, so could the 637 code be relevant to other territories, maybe?

Thanks,

Dave

 

[bigdave1980]

Ah ok, I've just seen the comment under 11-14-11 that says "The Service Codes can only be used at telephones registered as hotel terminals in Program 42-02". I know that the extension he's trying to action this from is one of the hotel's admin handsets. It's the GM's phone in his office so it's not configured as hotel room phone, it's set as Normal.

With that in mind, is there no way to change the COR of a "hotel" extension from a "normal" (reception desk, for example) phone? It seems unlikely that a hotel room would need to be changing the COR of another hotel room for any reason.

Thanks,

Dave

 

[bigdave1980]

I thought this issue had gone away but unfortunately I've been asked to look at it again today. Is there a way other than using the 637 service code (*737 on this particular system) to change the restriction class of a checked-in hotel room, please?

Any suggestions would be great please, because I'm stuck now.

Thanks

 

[OzzieGeorge]

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