What I'm looking at implementing is this:
A small business has a receptionist and maybe 10 other staff. The receptionist has a 32-button phone and the rest of them have 6-button (DT700) phones. The system has 10 SIP trunks.
Let's say a call comes in on a trunk. The receptionist answers it and puts the caller on hold. Now she yells so all others can hear in the office "Joe is on the phone asking for books..." or whatever. Now all other 10 office phones should have a blinking light showing that there is a call on hold and whoever is handling books should be able to go to the nearest phone, press that blinking line and pick up the call.
Meanwhile, another call may come in to receptionist (say to her second line, no matter which trunk of the 10 is used for this incoming call, it should still arrive on the next button) and she should be able to do the same. Put the call on hold, yell around that somebody now wants to buy ink, and the "ink person" in the building should be able go to the nearest phone, pick up the blinking line that corresponds to this 2nd call and take it.
As I said, there are 10 SIP trunks to the system and most of the phones are only 6-button phones. I want to put an ICM button on all the phones for internal calls, but the other 5 buttons can be used to represent these incoming calls.I don't expect more than 5 incoming calls at a time, so it should be enough.
So, this can't be a trunk appearance key on each phones because calls may come on on any of the 10 trunks. I imagine that the CAP or CAR keys could do the trick, but I'm not on site (I have remote access to the system), I've never done this before, so I don't want to experiment or "figure out" this thing remotely.
Can anyone give me guidance?
ps: also call-park doesn't work, since the receptionist doesn't want to yell around retrieve codes. Usually yelling "Joe, there is a call for ink" is the only information passed around and everybody knows in the office that Joe will take the next blinking call.
A small business has a receptionist and maybe 10 other staff. The receptionist has a 32-button phone and the rest of them have 6-button (DT700) phones. The system has 10 SIP trunks.
Let's say a call comes in on a trunk. The receptionist answers it and puts the caller on hold. Now she yells so all others can hear in the office "Joe is on the phone asking for books..." or whatever. Now all other 10 office phones should have a blinking light showing that there is a call on hold and whoever is handling books should be able to go to the nearest phone, press that blinking line and pick up the call.
Meanwhile, another call may come in to receptionist (say to her second line, no matter which trunk of the 10 is used for this incoming call, it should still arrive on the next button) and she should be able to do the same. Put the call on hold, yell around that somebody now wants to buy ink, and the "ink person" in the building should be able go to the nearest phone, pick up the blinking line that corresponds to this 2nd call and take it.
As I said, there are 10 SIP trunks to the system and most of the phones are only 6-button phones. I want to put an ICM button on all the phones for internal calls, but the other 5 buttons can be used to represent these incoming calls.I don't expect more than 5 incoming calls at a time, so it should be enough.
So, this can't be a trunk appearance key on each phones because calls may come on on any of the 10 trunks. I imagine that the CAP or CAR keys could do the trick, but I'm not on site (I have remote access to the system), I've never done this before, so I don't want to experiment or "figure out" this thing remotely.
Can anyone give me guidance?
ps: also call-park doesn't work, since the receptionist doesn't want to yell around retrieve codes. Usually yelling "Joe, there is a call for ink" is the only information passed around and everybody knows in the office that Joe will take the next blinking call.
