SV9100 Change Ring Tones

[Morrr]

I have a few years of experience with modification and administrative tasks on an SV8100, but mainly just basic user feature setup. We have a newly installed SV9100 that has ring tones that are confusing some of our outside callers and internal users. Basically, when someone calls a line or is transferred to a line that is busy, the tone rings, then plays a busy tone, ring, busy tone, and so on until it offers to record a voicemail. Users keep reporting that there's something wrong with the new phone system, but its just that the tones are unfamiliar. I need to try to find a tone that is a more common indicator of a busy phone line.

Where do I change this setting?

 

[Don W]

TRy form 20-09-13

 

[belevedere]

22-03 is trunk ring tone.
24-04-02 has the option of hold or ring tone on transferred calls.
15-02/03 by individual extension is the internal/external ring tone.

 

[Molly_C]

Thank you! I checked the box a 20-09-13. The sound heard by callers is now a ring, one busy tone, then it continues to ring normally without the busy tone again.