SV9100 Busy Sound when Dialing Extension

[JBNB]

Hello,

We recently got a SV9100 system installed at one of our sites. We have been getting complaints from callers who are wondering why the extensions are always busy. It turns out that when someone dials an extension number there is a quick busy signal type sound before the person either answers or it going to their voicemail. Callers are hearing that sound and hanging up. Is there a way to disable or change the busy tone?

Thanks!

 

[belevedere]

Sounds like your phones are programmed to voice call on an internal call.
Try calling an extension then pressing 1 or the ring soft key.