SV9100 attendant options to repeat if nothing dialled 2

[bigdave1980]

Hello,

I'm looking at an SV9100 which currently has DDI's routed to a VRS message to provide an auto attendant. There are several AA single digit options. I've got it set up so if somebody dials an incorrect option it simply plays the same VRS message again from the start, which works just fine. But the customer has asked that if the caller doesn't choose an option, then the message/menu is played to them again. Currently there's a 5 second timer for if no option is chosen, and there's no fallback set up so the call is simply disconnected. I thought there'd be a way to set the fallback to play the VRS message again, but it would appear the only options available under Fallback Incorrect - No Dial (according to the F1 onboard help system) are as follows:

0 = There is no fall over operation, the call will be disconnected. This is how it's currently set up, so the call is dropped if nothing is dialled.
1-100 = The IRG number. The IRG members are assigned in IRG Setup.
102 = InMail or External Voice Mail.
103 = Centralised Voice Mail
104 = Speed Dial. Bin number is entered in Fallback Incorrect - No Dial - External

I don't want it to do any of those things though, I just want it to repeat the message if the caller doesn't choose an option. Also, to avoid a situation where it's potentially stuck in a loop forever, hopefully there's a way to set how many times it will play the message before eventually dropping the call. I thought I'd seen a setting for these things somewhere in the past but I can't find it now.

Any ideas on how it can be achieved, please? Am I maybe needing to set the trunk type to something other than DID, such as DISA? Hopefully there's a way to do it without tinkering with it too much.

Thanks,

Dave

 

[belevedere]

The internal VRS/AA options are limited. If you have an InMail, I suggest changing the DDI's to go to the InMail where you can set up the 1 key options and if nothing is dialed route it back to the same or a different InMail routing table.

 

[bigdave1980]

Hello belevedere, from Feature Activation I can see the system's got 15 "VM Box" licenses, but there are no other licenses which appear to relate to InMail or voicemail. There is an InMail pilot set up in the system, and I see things in the InMail Dial Action Tables. I guess that means it does have InMail. I'm sorry belevedere, I'm probably sounding like an idiot, this isn't part of the system that I've had to have much (if any) dealings with and I didn't build this particular one so it's all a bit new and strange to me. I'll keep looking at the setup and see if I can figure out what it's doing with InMail.

Thanks,

Dave

 

[OzzieGeorge]

Just remember that you also have 32 group mailboxes that you can use and if it is the same as in OZ the group mailboxes are license free!

 

[OzzieGeorge]

Just a thought here, could you send it to a ring group which has the pilot number of a department group in it and then use virtual loopbacks to send it to the VRS again?

 

[CoralTech]

This may sound silly but why not just record the message twice?

 

[OzzieGeorge]

Now there is a simple workaround! Nice one @CoralTech. Record it as many times as you want it played (if it will be within the file size limits).

 

[Daniel_RO]

Its a round about method of being able to do this, but:

25-04 - Set Destination for VRS Mode to 104
10-42 - Set number of loop back ports (after hitting apply, take note of 02 and 03, as these are going to be your (start) trunk and extension assigned
11-02 - Set a new Pilot number for a Loopback
15-01 - Name Loopback Port as VRS Overflow (optional, I like doing this so I know what things do)
14-01 - Name Trunk Port as VRS Overflow (optional, I like doing this so I know what things do)
13-04 - Select a Speed Dial Bin and set it to extension set in 11-02
25-15 - Set Speed Dial entry to Bin set in 13-04
22-02 - Set Trunk to VRS
25-02 - Set VRS Message Number for mode you are working in based on original VRS message

Doing this, if someone doesnt make an option, the VRS table will look at 25-04, see its set to reference a speed dial, look at 25-15 see which speed dial bin to reference, look at 13-04 and dial that extension which will call the loopback trunk that is set to VRS message originally playing.

 

[CoralTech]

Ok, I have a really stupid question about VRS. Why in the **** do people use this for an AA when you have inmail? In NA the system comes with 16 port VM out of the box. Am I missing something here? Do they not come standard elsewhere?

 

[bigdave1980]

Hi CoralTech, I can't speak for anybody else but that's just the way I was shown to do it, so I suspect a lot of other people do it that way too because they don't know any different. As far as I'm aware it does come with the free VM licenses here in the UK too.

 

[CoralTech]

Wow. Well, I can tell you that it's well worth the time and effort to learn the InMai. I see these questions pop up on a lot of boards about the VRS and I'm like...umm that's a VRS not a voicemail or an AA.

 

[Daniel_RO]

In AU, Inmail ports are licenced options. None come standard. You get 2 VRS ports as standard.

The other component of it is toll fraud, Inmail if not programmed correctly can open the system to vulnerabilities if you don't know what you are doing, hence VRS is an easier solution.

Personally, I use either dependant on situation. Both have their pros and cons. Intervention mailboxes are easier through inmail over vrs for example

 

[OzzieGeorge]

@Daniel_RO Mailboxes are licensed, ports aren't You also get 32 Group mailboxes that are license free and can, if desired, be used as subscriber mailboxes. So on an 8 station system for example, you can give every station voicemail without purchasing any mailbox licenses and still have heaps spare for things like a night mailbox and other uses.