SV8300 No Dial Tone on Phone

[BigPapaGotti]

Greetings all,

I have a question that I was hoping some of you could shine some light on for me. We recently had an IT guy leave one of our sites that has a SV8300 phone system. All of the phone responsibilities have fallen into my lap, someone who has never worked with an NEC phone system before.

The issue I am running into at the present moment is that we had several users move cubicles and as a result the extension did not follow them to this new cube, indicating to me that the extensions are not tied to a MAC address but rather to a port. So what I did was logged into PCPro and looked at the Blade Coonfiguration. I found where the extension was tied to according to the Port No. and I simply swapped these two extensions with one another. I was prompted to reset the blade but was warned that calls would be dropped while system data is copied which will take some time. To provide the least amount of impact I did not reset the blade.

Now the users are telling me that the phones they have that were once working with the wrong extension are dead. They have the date/time but when they pick up the phone they do not get a dial tone. Any thoughts on how to correct this or what I need to check?

 

[belevedere]

Your post does not make sense. IP phones are MAC address based. There is no blade associated with them. TDM phone are blade based. In any case it looks like the key data may have been confused.
First, check command 93 to see if the extension is set to itself for prime line. Then check key data to see if the prime line is programmed on to a button, command 9000.
You could also try to log out the IP phone if it is in fact an IP phone. To force a log out go to command 1290>xxxx (ext number)>CCC>EXE. this will log the phone out. When it recovers, log it back in.
See

http://www.nectekhelp.com

for cheat sheets.

 

[BigPapaGotti]

Sorry about that. These phones are TDM based, because the user moved the phone physically and when doing so the extension changed. The user simply ran a long cable to the other port so that the extension was correct and he was able to use his phone at his new cube/desk.

I'm not too familiar with entering commands. I see where I can type the command but how do you actually enter the command or execute the command?

 

[belevedere]

To check the prime line; EX: x 2400
CMD; 93 DE 2400 DEit should have 2400 here). To modify,
93 DE 2400 DE:NONE - 2400 EXE
For key data,
CMD; 9000 DE 2400,01 DE NONE: F2400 EXE
Note, program shorthand replaces DE with >.
93>2400>2400 - EXE

 

[OzzieGeorge]

If you have never used the command line programming (MOC mode) there is an FAQ here.....

http://www.tek-tips.com/faqs.cfm?fid=6775