SV8100 Night mode

[chasek]

Hello,

I would like to ask question about Night Mode option for SV8100.
At first, I'm not an expert nor have experience in telephone system; therefore, any help would be greatly appreciated.

At my company, we have two different company phone numbers.
Here, I will call them "1st" and "2nd" phone numbers.
And there are about 30 to 40 extensions being used in the office.

When customers dial the "1st" phone number from the outside, about 4 to 5 extensions are able to receive it (To make it simple, I'll call this "1st" number assigned extensions)
When customers dial the "2nd" phone number from the outside, 7 extensions are able to receive it (To make it simple, I'll call this "2nd" number assigned extensions).
The rest are all for internal extensions only.

The problem is that due to time change, there will be no one at those "2nd" number assigned extensions after 6pm.
Therefore, the upper management has requested today that when customers dial "2nd" phone number from outside after 6pm, the "1st" number assigned extensions should answer it.

So I guess there are two different solutions for this.
1. Either forward all calls coming from "2nd" phone number to "1st" phone number when it is after 6pm,
OR
2. when customers dial "2nd" phone number from outside after 6pm, then have "1st" number assigned extensions to be able to answer it.

To achieve any of above, I've read manuals and researched; however, couldn't find any solution.
Also checked the database of SV8100 hoping that I can get a grasp of any idea.
Honestly, I'm already lost.

The only thing that I was able to find out is that in 22-11, the target number for the "2nd" phone number is set to 202, while the target number for the "1st" phone number is set to 204.
And in 15-07 (Function Keys), these target numbers are assigned to extensions as virtual extension key.

I've also checked Night mode, but don't know where to start.

Can anyone help me on this please?
As I said, I'm not a phone technician. The vendor we used to work with went out of business so we now have to figure out by ourselves.
If there is an expert on this forum who could help me, please provide some solutions/suggestions.

Thank you very much.

 

[belevedere]

Use a second night mode in MB 12. Set the extensions and lines into the second time group with different days/times specified. This works for automatic switching or manual switching. Set the button assignment in 15-07 to night group 2.
Different greetings can be done in MB 47-10.

 

[chasek]

Hello belevedere,

Thank you for the information.

Based on my understanding (not sure if I understood correctly), I have to do the followings:
First: Modify the time for Night Mode 2.
Second: assign modified Night mode (2) to extensions.
Third: Set buttons in 15-07 to night group 2

Are these correct?

After reading your reply, I did some research and found out that the system already provides several night modes.
Checked MB 12-07, and it showed below.

Mode 1
Mode 2 <Night>
Mode 3 <Mid-night>
Mode 4 <Rest>
Mode 5 <Day2>
Mode 6 <Night2>
Mode 7 <Midnight2>
Mode 8 <Rest2>

So my guess is that I have to change the time to 6pm for Mode 2, and assign it to whatever extensions that should receive calls after 6pm.
Is this correct?

If so, from where can I change the time?
I see below options from 12-xx.
(I assume assigning Night mode 2 to extension can be done from 12-05).

12-01: Night Mode Switching Setup
12-02: Auto Night Service Patterns
12-02: Auto Night Service Patterns (End Time)
12-02: Auto Night Service Patterns (Ops Mode)
12-03: Weekly Night Switching
12-04: Holiday Night Switching
12-05: Night Mode Group Assg. for Ext.
12-06: Night MOde Group Assg. for Trunks
12-07: Night Mode Name Setup
12-08: Night Mode Group Switching Ops

Also, what is the purpose of setting buttons from 15-07?

I apologize for inconvenience since it feels like I'm bugging you, but please help since I'm no expert on this.
Thank you very much in advance.

 

[belevedere]

There are 4 night patterns available to the system. Use pattern 2 for the extensions you wish. 12-05,06. 15-07 places a button on the phone to switch modes for your group.

 

[chasek]

Okay.

So below is what I did.
First I assumed I needed to change/modify the night time to 6pm.
So I went to 12-02: Automatic Night Service Patterns, and tried changing the time.
The default value before change was as below.

Auto Night Service Pattern
01 00:00
02 08:00
03 17:00
04 00:00
... (the rest are 00:00)

Auto Night Service Pattern (End Time)
01 08:00
02 17:00
03 00:00
... (the rest are 00:00)

And I changed as below to make it as 6pm.
Auto Night Service Pattern
01 00:00
02 08:00
03 18:00 --> changed this from 17:00 to 18:00
04 00:00
... (the rest are 00:00)

Auto Night Service Pattern (End Time)
01 08:00
02 18:00 --> changed this from 17:00 to 18:00
03 00:00
... (the rest are 00:00)


Next, I tried assigning Night Mode group (2) to extensions.
Here I got a bit confused. Do I have to assign the Night Mode Group to the previous extensions that answers 2nd phone line?
Or should this be assigned to the new extensions that need to be able to answer call from line 2 after 6pm?

For example, let's say ext. 163 was receiving calls when customers dialed 2nd number from the outside.
But from now on (only after 6pm), those calls should be answered by ext. 173.
Then should Night mode group 2 be assigned to 163? or 173?

Confusing thing from here also is that as I described in the beginning, we have two different company phone numbers (one ending in 8883 and other ending in 1000).
The one ending in 1000 (which there is no one to pick up from current extensions after 6pm) has target number set to 202 (in 22-11).
And this target number is assigned as virtual extensions to some extensions from 15-07.

I guess these extensions should have the Night mode function key setup so that when users leave at 6pm they press the Night mode function key from their DT300 phone to switch to night mode.
Then how do we specify which extension will receive it after 6pm?
For example (let's use ext. 163 and 173 again), if night mode function key was pressed from ext. 163 at 6pm then how do we specify in the system that the call will be answered by ext. 173 after 6pm?

Thank you in advance.

 

[belevedere]

In MB 12, you are segmenting the trunks + extension to night group 1 or night group 2. In MB 47-10 you are segmenting the trunks into different patterns to play different greetings. Primary as well as virtual extensions used should be in the same night groups 1 or 2.

 

[chasek]

Hello,

Sorry for bugging but I need some additional help.

I tried changing the configuration as you've instructed but confused.
So I researched and added some other configuration.

First, the calls ringing from ext. 166 during day time.
When it is after 6pm, I want the calls to be ringing from ext. 163 instead of 166.

To achieve this, below is what I did so far:
1. From 20-06 (Class of service for extensions), checked both ext. 166 and 163 have mode 1 assigned.
2. From 20-07 (Class of service options - Administrator), confirmed that "Manual Night Switching Mode" for class of service 1 is unchecked. So I checked and saved.
3. From 12-01 (Night Mode Switching Setup), confirmed that "Manual Night Mode Switching" is checked.
4. From 12-02 (Automatic Night Service patterns), I changed the time to 6pm as shown below

Auto Night Service Pattern
01 00:00
02 08:00
03 17:00 --> changed this to 18:00
04 00:00
... (the rest are 00:00)

Auto Night Service Pattern (End Time)
01 08:00
02 17:00 --> changed this to 18:00
03 00:00
... (the rest are 00:00)

5. From 12-05 (Night mode group assignment for extensions), I assigned "2" to ext. 166 (this is the ext. which calls are currently ringing from).
6. From 15-07 (Function Keys), I set key 6 to "09 - Night Mode Switching" and gave the value "0" for toggle (on the web, it was saying "0" is toggle).

Up to here is what I did.
I tried switching to night mode from ext. 166 (by dialing 718 and toggle between 1 and 2 for day/night).
But nothing happens when I try dialing the phone number.
I kind of expected that nothing will happen since I didn't even assign "to which ext. should call be forwarded to."

As I said, currently calls are ringing from ext. 166 but I want the call to ring at ext. 163 after 6pm.
(I want the user to manually switch to Night mode from ext. 166 when she leaves the office, and the calls then rings from ext. 163.
In the morning, the user can turn off the night mode and the call rings back from ext. 166).

Don't have any idea how to pass it over to ext. 163 after 6pm.
There should be some options in the system which I have to assign ext. 163 as alternative extension or something.

Could you please help?
I can backup and upload the data file if necessary (in case you have to look and see how the current setup is configured).

Thank you very much.

 

[belevedere]

Don't have any idea how to pass it over to ext. 163 after 6pm.
Use MB 12-03, select a different time pattern (4-10). Send it to a different mode (3-8). In MB 22-02, set that mode to DIL. In MB 12-07 assign extension 163 as the destination.
As back up of the dbase would help with further refinements.