SV8100 inbound DID trunks not working

[msteletech]

Hi, it is big problem since 12/29th install. Please notify if you have experience with this type of problem, it is new install and we ordered 6 DID hunt inbound #'s. The main # in the group when answered you hear a buzz, hum and dead air some times. The local carriers said it is good at the DMARC. The vendor could only get the the last number in the group to answer on the switch. It is not the feeder cabling due that the one number is working. Is it software/programjing configuration? AT&T said if one DID works all of them will work. Now the vendor wants to install a PRI and not use the inbound trunks. Any help will make my day! Thanks!

 

[pingram3541]

If the problem is not all the time and seems to be on a specific trunk or group, but not all, say DID 1 or 2 out of 6, then this should be simple. Inbound analog DID right? Just roll the order of the ADID trunk connections provided by the carrier and if the problem follows with the carrier trunk, it's not on the 8100, look at the feed pairs, mpoe, etc...however, if the problem always remains on a particular channel on the board, you've got an NTAC RA in the waits (or triple check the programming to make sure all DID channels are programed identically).

Hope this helps.

-Phil Ingram

http://www.tell-a-tek.com/

{All-You-Can-Eat Telecom and IT Buffet}

 

[msteletech]

Hello, and thank you for your response. The analog DID's do not work every time 1-5 and the #6 works The local carrier determined that there are bad pairs to this facility and referred to Engineering to route all on one pair to the facility. We need Engineering to work on it fast due to employees moving within 2 weeks. Hopefully we will know by the end of the day what can be done.

 

[pingram3541]

In the mean time, it might be best to busy out the circuits on the bad pairs so that at least all incoming calls are directed to a functional channel, of course multiple calls will result in a busy until the pairs are fixed and the channels un-busied, however, this is probably more professional that humming, buzzing and dead air to your clients customers.

-Phil Ingram

http://www.tell-a-tek.com/

{All-You-Can-Eat Telecom and IT Buffet}

 

[msteletech]

The phone vendor did busy out the bad circuits so we can receive inbound calls (over a week ago) and we do have busy signal from to time. It just took too long to reach to this level of troubleshooting with vendor. Now it is the local carrier that can delay only we have the urgent request in motion. Thank you for your recommendation.