SV8100 how to transfer from VRS message to Routing mailbox message and back 1

[jeroentjed]

I'm setting up a system with different options for callers, depending on night-mode and on the trunk it comes in.

The problem I have now is this:
When caller calls I can answer it with VRS or Voicemail (via DIL) in 22-02. I can set this for each trunk and each night mode.
- For VRS that's ok because in 25-02 i can specify what message needs to be played. only problem there is that 25-06 is very limited in options, I can only use extension numbers or next attendant message numbers. I can't have users choose for a specific announcement or routing mailbox or let them choose a option that call's a outside number like a cell phone.
- For DIL I can specify the InMail (555) in 22-07 so it goes to a routing mailbox. Problem is I can't specify which one depending on night-mode.

In a nutshell, VRS provides me a lot of options to set which message I want to be played but is very limited in the 1-digit codes. InMail gives me a lot of options as 1-digit options in the Dial Action Tables but is very limited in setting which message I want to play depending the night-mode.

If I could transfer from a VRS message to the InMail messages, problem would be solved but the only option I see for that is to have a 1-digit code to 555 but that brings me to the same problem that I cant specify which message should be played. Or am I missing something?
Any thoughts?

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[CoralTech]

What are you trying to do? Why are you bothering to use VRS when you have inmail?

 

[jeroentjed]

I want to provide a caller with various options, depending on the trunk they call at and on the night-mode the system is in.
I have 2 phone numbers: a private number and a office number.

In night-mode 1 (When I'm at home) I want a caller to the private number (trunk 1 and 2) to hear a welcome with option 1 to connect to a certain ring-group (with using the queue messages from 22-140), option 2 to go directly to a certain station mailbox and option 3 if they call for the office (because the private number is still used for that sometimes) to a announcement that there is a different phone number for the office and after that a redirect to the welcome message of the office number.

In that same night-mode 1 I want callers to the office number to hear a corporate welcome message and after that connect to a certain ring-group (also with using the queue messages from 22-140)

In Night-mode 2 (selected when I go to sleep) I want callers to the private number to hear a welcome with the option to leave a voicemail or hang up. I want a hidden option (not mentioned in the welcome message) for close friends and family that connects them to a certain extension so they can reach me in case of emergency.

In that same night-mode 2 I want callers to the office number hear a greeting and go to a certain station mailbox.

In night-mode 3 (away from home/office) I want callers to the private number to hear a welcome message and option 1 to leave a voicemail, 2 to connect them to my cellphone when the call is urgent and 3 the same as option 3 at night-mode 1.

In that same night-mode 3 I want callers to the office number to hear a welcome message, and also some options to leave voicemail and/or connect to cellphone or other external number. (didn't made up my mind yet about this one)

I hope it's more clear now what I try to do. Looks like it's very hard to set InMail to act on different night-modes. There are options in 47-12 to change answer tables depending on time/day but then it's fixed to that. I want to use night-modes because I can change the modes manually.
Apart from that I find it very difficult to understand how all the InMail options relate to each other. still finding out, hope people here can shine a light on that to.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[CoralTech]

You can easily do all that via the inmail. You seriously need to hire someone that knows what they are doing.

 

[jeroentjed]

I'm not hiring anyone for this. I'm enjoying this! There are some unfortunate circumstances that made that I'm a lot at home right now and to be honest, working on this project gives the day meaning and joy! I only need a bit of help with some parts of it. And I hope there are some people who like to help by giving me some hints and tips.

"You can easily do all that via the inmail". That's fantastic! can you give me a hint on how to play announcement and routing mailboxes depending on night-mode? That would help me a huge step forward.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

Typically, we set the trunks to DIL 22-02, DIL to a virtual extension 22-07. Set the virtual extension up as a group mailbox, 47-03, then send it to a routing box, 47-03. Set the virtual to call forward all to the VM pilot, 24-09. At night the call goes straight to the VE and plays the greeting recorded in the routing box you chose. If you have SIP or PRI trunks, then different tables are used. A lot more to do for that.

 

[jeroentjed]

That helps a lot Belevedere. That way I can make different virtuals that forward to different mailboxes. That way I don't need VRS at all. I'm still playing with the settings in 47-03 because at this moment it won't forward to a routing mailbox, I just get the group mailbox. Or do I need to make changes in 47-06 to?

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

Set the 47-03, VE, mailbox type to routing. Make sure the VE you choose to use is not assigned a mailbox in 47-02.

 

[jeroentjed]

Strange, when I change to routing in 47-03 and I call the virtual, it says my call can't get trough and hangs up.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

Verify MB 11-01, the first digit you use for the virtual is set to X digits, extension access.
Verify, MB 11-04, the virtual exists in your numbering plan.
Verify MB 24-09 for that virtual is set to CF all to the VM pilot number.
As a test, remove the call forward setting in MB 24-09, then call the virtual.

 

[jeroentjed]

The virtual itself works fine, if I set 47-03 to subscriber, the voicemail works. As soon as I change it to routing there, I get the "call can't get's trough" when calling the virtual.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[CoralTech]

Try a call from outside......

 

[jeroentjed]

Aaaaahhh... routing boxes only work on outside lines..... That explains a lot! So, there are no options in the sv9100 to have this kind of features on an internal line?
If so not a problem of course, I think I can do everything I want now. Thanks to both of you!

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

Now I have all the options that 47-13 has for the menu's. But... how can I send callers to a ring group?

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

Don't use ring groups. transfer to a virtual , place the virtual on as many phones as you need, then assign them to ring.
MB 15-07/09, 47-13

 

[jeroentjed]

Is there a way to redirect a virtual to a ring group? I like the queue messages they have in 22-14. Also assigning phones to a ring group is much easier then to a virtual I think. By the way, why is it that when you assign a virtual to a function key, it always blinks?

If redirecting a virtual to a ring group is not possible, are there other ways to use queue messages? I saw that 22-15 has the same options for department groups and tried that, somehow when I use that outside caller go directly to VM. Another problem I have with department groups is that I can't get them to ring all together, it's circulating.

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

Just tried the department group as a DIL, that works without going to VM. They also ring at the same time. So there must be a setting I have wrong that makes it go to VM when used as a unscreened transfer in 47-13...

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[jeroentjed]

Today I tried belevederes suggestion about the virtual (110) placed on the phones that need to ring. works like a charm with internal calls. Works also when I set the virtual in DIL assignment 22-07.
But when I have the DIL assignment set to the virtual (600) that leads to the routing mailbox 3 where I have the unscreened transfer set to 110 It won't work.
When the caller press the digit for unscreened transfer to 110, no phones are ringing. Caller hears MOH for a second and get's the "your call can't get trough". After that they are redirected to routingbox 1.
I'm sure I have a setting wrong somewhere, but I can't find it. Who knows which setting I forgot?

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated

 

[belevedere]

Can you call 110 from a phone? If not, then you number plan may be at fault. Check 11-01 for digit 1 set to 3 digit extension access.

 

[jeroentjed]

Ok, it works. A bit.

I can use the virtuals to have more then one phone ringing. a few "buts" and questions:

-There are no queue messages like the VRS to ring groups (have 25-07-02 set to 1 so it goes direct to ring group) have. Or is there a way?
-Analogue phones don't ring on the virtual ring group. Why not?
-Where can I find the time setting for no answer?

thanks!

Phoning Dutchman - NEC SV8100 - Your help is greatly appreciated