Factory909
IS-IT--Management
When we receive a phone call from the outside and try to transfer it, it goes to hold instead of transfer. Have looked at 15-02 and Transfer button is set to transfer.
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SV8100 going to hold instead of transfer
- Thread starter Factory909
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Is this when you answer the inbound call and press transfer?
To transfer a call you answer call, press transfer (puts call on hold) dial extension (intercom extension) then hang up. Transfer complete. Look in user manual for better details on how to transfer calls
To transfer a call you answer call, press transfer (puts call on hold) dial extension (intercom extension) then hang up. Transfer complete. Look in user manual for better details on how to transfer calls
- Thread starter
- #3
Factory909
IS-IT--Management
I broke the cardinal rule; took what the end user's word on it. I checked it out and its operating exactly as it should.
hoangvan2710
Technical User
I got this same issue. Caller will hear MOH instead of Ringback tone until the transferred call is answered.
To solve this problem, you just need to change PRG 24-02-02 –from HOLD (default) to Ringback tone.
To solve this problem, you just need to change PRG 24-02-02 –from HOLD (default) to Ringback tone.
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