SV8100 DID Questions 1

[protocolture]

Hello,

I have just been asked by a new customer to help out with their SV8100 system.

I said, sure thing, why not. I have managed a few of these before without issue.

I may have bitten off more than I can chew.

The customer would like me to replace the reception line with a ring around group as the receptionist is going part time. No problem I said.

First I tried to set the InMail Attendant to point to a Secondary Department Group instead of the Reception Extension. No luck, from what I can see now InMail is configured for this but isnt being used. <-- This is how all my other customers are configured, and has worked for me every other time.

Ok.

Secondly I tried changing the DID Translation Table to point the incoming (00) received number to the Pilot number of the same Secondary Department group. No luck, the Reception Handset still rings. It looks like the DID Translation Table must not be being used for this purpose. Disabled or something? Weird.

Ok.

Thirdly I have tried changing the Pilot Number of the Secondary Dept group to the Reception Extension, renumbering Reception. This feels like it has been the closest to working, as now I get a busy signal. Aha I think, this has worked to a certain extent, but something is preventing the department group from routing calls. Dept group is set to circular and seems to otherwise be perfect. Users can ring it internally without issue.

Edit: Customer had already attempted to configure Incoming Ring Group Extension Assignment without success.

So I am now in a little bit over my head. Everything that would work for my other customers installations has failed me.

Some info that I have gathered, may be useful.

1. There is a SLT handset with the same extension as Reception. I cannot access its properties via the webPRO, every time I connect it disconnects my session and asks me to reauthenticate. They dont seem to have an SLT card, but the customer mentioned they have migrated from a slightly different setup ~ 12 months ago. I suspect they went from Single line to Multi.
2. All the Trunks are set to DID under Mode 1 and 2.
3. I suspect that there might be a virtual terminal involved redirecting through some method unknown to me, I checked a few possible culprits and could not see how this is configured. I dont understand how a vt would be able to operate if the DID Translation isnt working.

Any assistance that you can provide me would be much appreciated.

 

[Ragnorak]

It will probably be easier to just use a virtual extension. Program a virtual extension on a key for each phone that should ring. Enable ringing in 15-09 and if desired go to 15-11 and enable delayed ring (both need to be on for delayed ringing to function.)

 

[protocolture]

Thanks for that. I just created a new Virtual Extension on a number in the DID digit range, assigned it to the handsets, rang it, all working.

What is the best way to supplant the reception number with this new Virtual Extension number on the DID trunks? Part of my original issue is that I am not entirely sure why the Reception line rings when it does, I have rerouted its DID digits to another system and I dont get any success.

Thanks again for your assistance.

 

[protocolture]

Disregard.

00 was configured on DID table 95 and 100 to redirect to reception. I updated 100 but not 95. Thanks so much for your help.

 

[Ragnorak]

Chances are the entry in 22-11-02 for that DID is blank. The transfer target-1 is a number (probably 1) and the transfer-2 is 102 (which means voicemail) If this is the case the number in transfer target-1 is a ring group. The members of the ring groups are assigned in 22-04. Add the virtual to the ring group and it should ring that button you added.

Or

In 22-11-02 you can make the target the virtual extension, make the transfer action Busy/No Answer, make target-1 102 (voicemail) and in 47-03 make one of the mailboxes the virtual extension and pick the routing mailbox you want to answer as its mailbox. That assumes you have Inmail for voicemail. If you have a UM voicemail don't change anything and add the virtual to the ring group. Way more trouble than it is worth to try and make the virtual work with the UM.