Supressing Ring Tone for ACD calls

[PackerFanVA]

I'm developing a predictive dialing application and am initiation outbound calls through CCT. After the call is placed I am monitoring call progress until I see that the call is answered. I then perform a fast transfer of the call to an ACD group extension. Problem is the answering party hears a single ring tone following the transfer and before an ACD extension answers the call. Anyone know of a way to eliminate hearing this ring tone.

 

[KillianK]

why dont you register as a developer, lots of documents, that might help you out, plus you can test with Avaya systems, also you can you get software Avaya Certified Software

http://www.avaya.com/gcm/master-usa/en-us/corporate/alliances/devconnect/index.htm