I was referred here from the CS1000 (Meridian) forum by a very helpful user.
We are a multi-site, multi-tenant Option 11C user. In approximately 18 months we are moving in to a new office we are constructing. Initially, I did not want to keep the Option 11, due to the age of the hardware and the fact that the Mini-Carrier Remotes are temperamental to operate.
However, I was pointed to e-Metrotel as a way of keeping our phones. I've been investigating, and it looks like you have a good product for our needs. Particularly, I like to seamless multi-site support over our own VPN. That said, there are a couple of issues.
The first is that I can't see giving up our 5 M2250s. In fact, in the new building we're planning for 7. Two of them have DSS-9000s attached. It basically breaks down to a couple of crucial features:
Every call that comes in is answered by a live person, and these features are essential for effective operation. We also use the Barge-In and Busy Verify features, but they aren't as critical. Currently one of the consoles is used only for attendant admin and as a supervisory console. That's really convenient at some times, but not essential. Also, we use the Code Blue circuit on ICI 0. It would be very nice if we could put DSS-9000s on every console, on the Option 11 the customer limit is 2.
If it makes a difference, we are set up for 20 ICIs instead of 10.
The next question is about support for the Data Access Cards and the data modules in the phones. Are those supported? We've got 19 devices plugged in to DACs plus another 20+ data modules in phones. Any chance we will retain that functionality?
We are a multi-site, multi-tenant Option 11C user. In approximately 18 months we are moving in to a new office we are constructing. Initially, I did not want to keep the Option 11, due to the age of the hardware and the fact that the Mini-Carrier Remotes are temperamental to operate.
However, I was pointed to e-Metrotel as a way of keeping our phones. I've been investigating, and it looks like you have a good product for our needs. Particularly, I like to seamless multi-site support over our own VPN. That said, there are a couple of issues.
The first is that I can't see giving up our 5 M2250s. In fact, in the new building we're planning for 7. Two of them have DSS-9000s attached. It basically breaks down to a couple of crucial features:
ICIs and
Attendant Splitting, which requires:
--Loop Keys
--Release
--Signal Source
--Signal Destination
--Release Source
--Release Destination
--Exclude Source
--Exclude Destination
Every call that comes in is answered by a live person, and these features are essential for effective operation. We also use the Barge-In and Busy Verify features, but they aren't as critical. Currently one of the consoles is used only for attendant admin and as a supervisory console. That's really convenient at some times, but not essential. Also, we use the Code Blue circuit on ICI 0. It would be very nice if we could put DSS-9000s on every console, on the Option 11 the customer limit is 2.
If it makes a difference, we are set up for 20 ICIs instead of 10.
The next question is about support for the Data Access Cards and the data modules in the phones. Are those supported? We've got 19 devices plugged in to DACs plus another 20+ data modules in phones. Any chance we will retain that functionality?