Supervisor wants to know if V/M being checked by agents

[donbott]

One of our call centers has a new project starting where cusomers will be able to make a follow up call to the agent they spoke to the first time, and leave a voice mail if the agent is unavailable. Supervisors are looking for a way to see if messages have been retrieved. Building aut-mess-waiting lights onto the sup's phone won't work - they have too many agents under them.

Machine is Intuity LX R1.1

Thanks

DonBott

"The whole problem with the world is that fools and fanatics are always so certain of themselves, and wiser people so full of doubts."
--Bertrand Russell