Supervisor login 7

[02miller]

feature 32 does not work what am I missing?Can she be part of hunt group?

 

[tdaugirdas]

Are you talking about logging into a Hunt Group? If so - is the extention in question a "member" of the Hunt Group? What is the software version on your processor? The newer versions allow multiple group login/logout. What kind of Hunt Group (Hunt Type/Group Type)?

*32 refers to personalized ringing patterns

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[merlinman]

To Log the Supervisor in, you press:

Feature, 32 HOLD.

That should do it......

http://home.comcast.net/~merlinman

 

[Westi]

you need a drop button to log back out
Feature 32 44XXdrop

I have to be honest I never used it but Legend is not my favourite target



Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[MrTelecom1]

Calling Group Supv.
You need to have your AGENTS and the Calling Group appearing on your phone to use the Supervisor features efficiently (or at all for some) as well...

Once a Supv gets a hand on what they can do with it, they Love it.
It's Nice to see when them agents are being Lazy and not logged in..! On a Magix use a 4424D or 4424LD phone, and on a Legend use an MLX-20 or an MLX 28 if you have several agents or Que's you want to monitor at a time.



MrTelecom1
Re-Living all the AT&T/Lucent/Avaya issues since 1979!

 

[merlinman]

Actually, it is best to ALWAYS use LEGEND MLX-20 Phones and a DSS or 2) 'cause the TDL Sets and DSS only have 1 color LED, where as, the MLX's have dual colors.

http://home.comcast.net/~merlinman

 

[02miller]

Thank you all...I have the agents and calling group on phone...but it still wonn't take the feature 32....

 

[merlinman]

Well, now you need to check how your system is optioned for ESS State.

In standard SPM look at OPTIONS > Ext Status

If it's in HOTEL MODE, it won't work.

http://home.comcast.net/~merlinman

 

[02miller]

ess state

 

[02miller]

Ext status is Grp call Supv

 

[merlinman]

Is your supervisor extension an "OPERATOR" capable port?

It has to be for this to work.

http://home.comcast.net/~merlinman

 

[02miller]

If those are first four ports......Then it isn't....

 

[merlinman]

On an 008 or 408 MLX module, it's the 1st & 5th ports.

http://home.comcast.net/~merlinman

 

[02miller]

They are 412 cards

 

[tdaugirdas]

It would still be the 1st or 5th ports on a 412 TDL.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[02miller]

O.K. its now on port 5 .....but it still won't work....The phone thats on port 1 works...feature 32 hold.....does it need a restart?

 

[merlinman]

You will need to assign the Extension to the EXT STATUS Option.

In standard SPM >

Extensions > More > EXT STATUS > enter the Extension number.

That should do it.

http://home.comcast.net/~merlinman

 

[02miller]

I went to ext>more>ext status>entered ext...didn't like it...?

 

[merlinman]

I think it's time for you to print the extension out and let us look at how it's set up.

http://home.comcast.net/~merlinman

 

[02miller]

----- Site: Transfer. Captured: 09/02/08 -----

EXTENSION INFORMATION





Extn SS/PP Type

213 1/ 5 4424LD+



CTI Link : No Alarms: ACTIVE

Pool Access :

Page Group :

Primary Coverage :

Secondary Coverage :

Coverage Group : 30

Group Coverers : 770

NS Groups :

Group Calling Member:

Pickup Groups :

Allowed Lists :

Disallowed Lists :

Restrictions : UNRESTRICTED

ESS Sup. Status : NOT ACTIVE

ESS Restrictions : ESS-0 - NO RESTRICTION

Auto Callback : OFF

Call Waiting : OFF

Abbreviated Ring : ON

Line Preference : ON

Shared SA Ring : ON

Receive Voice Calls : ON

Coverage Inside : ON

Forwarding to :

Delay Forwarding : 0

ARS Restriction : 3

Forced Account Code : No

Microphone Disable : No

Rotary Enable : No

Remote Forward Allow: No

Trunk Transfer Allow: No

NS Exclusion : No

Voice Announce Pair : No

Voice/Data Pair : No

BIS/HFAI : No

Language : English

Authorization Code :

2B Data Port : No

Primary Ring Delay : 2

Secondary Ring Delay: 2

Group Cover Delay : 3

HotLine Extension : No

Networking and ISDN Display Preference: NUMBER

Service Observer:

Service Observing Group:

EXTENSION INFORMATION





Extn SS/PP Type

213 1/ 5 4424LD+



Button 34 *21 Blank Status None

Button 33 *21 Blank Status None

Button 32 *21 Blank Status None

Button 31 *21 Blank Status None

Button 30 *21 Blank Status None

Button 29 *21 Blank Status None

Button 28 *21 Blank Status None

Button 27 *778 Inspect Status None

Button 26 *21 Blank Status None

Button 25 *22 Auto Dial 240 Status None

Button 24 *21 Blank Status None

Button 23 *22 Group Call 770 Status None

Button 22 *21 Blank Status None

Button 21 *20 Feature Status None

Button 20 *22 Group Call 772 Status None

Button 19 *787 44XX Drop Status None

Button 18 *21 Blank Status None

Button 17 *21 Blank Status None

Button 16 *22 Auto Dial 335 Status None

Button 15 *22 Auto Dial 269 Status None

Button 14 *22 Auto Dial 231 Status None

Button 13 *22 Auto Dial 315 Status None

Button 12 *22 Auto Dial 228 Status None

Button 11 *22 Auto Dial 223 Status None

Button 10 *56 Direct VoiceMail Status Off

Button 9 *779 HFAI Status None

Button 8 *59 Service Observing: Status Off

Button 7 *44 ES2 Status Off

Button 6 *45 ES1 Status Off

Button 5 *21 Blank Status None

Button 4 *21 Blank Status None

Button 3 *18 SysAcc-OO Ring Status None

Shared System Access:



Button 2 *16 SysAcc Voice -I Status None

Shared System Access:



Button 1 *16 SysAcc Ring -I Status None

Shared System Access:









----------------------------------- ANNOTATION -----------------------------------