simonthorpe
MIS
Hi,
I have a nortel cs1000 and use OTM, im wanting to setup myself as a supervisor so i can monitor agent calls, i know i need to use acd etc but how do i find out Supervisor ID etc, step by step instructions to setup would be great
I have a nortel cs1000 and use OTM, im wanting to setup myself as a supervisor so i can monitor agent calls, i know i need to use acd etc but how do i find out Supervisor ID etc, step by step instructions to setup would be great