Superset 700 Consoles - Emergency Call Alert

[dizfunkshinal]

Hello all,

I have an annoying little inconsistent problem that I'm having a hard time pinpointing, just wondering if anyone has run in to the same or a similar situation.

I have three Superset 700 consoles in-use by our receptionists connected to an SX-2000. I'm running in to a problem where 911 calls are placed and the Emergency Call tone starts sounding at the consoles. Each of the three consoles does a "S6" to clear the alarm. The "Clear" option disappears from the screen but the tone continues. In some cases a 10 to 15 minutes later I'll notice the option has reappeared on one of the consoles I'll do the same action and the tone will go away. Other times if I reset one of the consoles when ever it comes back to life I can then do the "S6" clear and the tone will finally go away.

I can't determine why these are getting stuck in the consoles. Is there something I'm missing? Is there some sort of buffer that can be cleared in this situation? Has anyone seen this behavior before?

Thanks for your help in advance!

 

[kwbMitel]

As I am sure you already know, SS700 Consoles are quite old. They were obsolete before 911 emergency calling was introduced so it would be no surprise if functionality is flakey.

I would create an emergency hunt group and add an Admin phone (Display set such as 4025 or IP 5220 or better) as a Member.

The alarm could then be read and cleared from the set instead of the cosoles that are having issues.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[dizfunkshinal]

Hey kwb,

Thanks for your quick response!

I'll definitely look in to adding the 4025 to clear the alarm, hadn't thought about that. Thanks for the suggestion.

Most of our phone equipment around here definitely has a nostalgic value to it, always makes for a good time.

Thanks again for your help!

dizfunkshinal