Subnet make RDS not work in DNA

[167734]

Hi,

I get a problem. The connector symbol in the statusbar of OWS is not connected, hence name seraching failure.

The below are IP setting:-


1. OWS IP, Mask and Gate. 192.1.52.101 255.255.255.0 192.1.52.251
2. DNA IP, Mask and Gate. 192.1.40.167 255.255.255.0 192.1.40.21
3. PABX 192.1.40.19 255.255.255.0 192.1.40.24


Ping test result:
Ping from OWS to DNA OK.
Ping from DNA to OWS FAIL.
Ping from DNA to PBX OK.
Ping from OWS to PBX FAIL.
DNA, under MD110 support, version DNA52_SP3


Subnet in OWS is 52, that cannot be changed at customer site for security issue.

Any trick on this?

 

[slash50]

It's down to the network routers. They're allowing traffic in one direction but not another.

 

[167734]

Hi Slash50,

Thanks. That mean this is not our DNA problem. I will discuss with customer.

 

[parnum]

If you use tracert instead of ping, this will tell you how far you can get across the network until it fails.

Wireshark the ping or tracert + you can see the device that is the problem where the send fails.

slash50 is correct, but it may make your case better to the customer. I am surprised they cannot already see this from their config and logfiles on their devices?

best parnum

 

[167734]

Hi Parnum,

Thanks. I will search the link where there is wireshark program and start how to use it.