Subfolder in inbox has disappeared

[BigDanUk]

Hi,

iv got a user (SBS 2003 with Outlook 2003) who tells me a subfolder in her inbox has "dissapered", its not in the deleted items, and if i log on to her mailbox from somewhere else its not there. i have a backup of the server with MS backup but you cant restore one users folder?

I have read that outlook stores a temporary offline copy of the mailbox but i cant find it! there are no *.ost files or *.pst files on the machine

Any ideas?

Thanks in advance!

Dan

 

[nickpark]

Use a Recovery Storage Group and exmerge to restore this.

http://support.microsoft.com/default.aspx?scid=kb;[ln];824126

 

[Xanaxo]

Exchange 2003 has a default retention time setup for all deleted items. You might try to see if Outlook can recover it. It's worth a shot at least. Here are some articles that should help you exercise what options you have available.

http://support.microsoft.com/default.aspx?scid=kb;en-us;886205

http://support.microsoft.com/default.aspx?scid=kb;en-us;246153

http://support.microsoft.com/default.aspx?scid=kb;en-us;823176

If this doesnt work, then the previous suggestion is your best option. That is why you are suppose to make backups.

Good luck!


Steven Parent [MSFT]