Stutter Dial Tone

[phvoice]

Hello All,

Does anyone know if it is possible on a Small Office (2x4)if the customer uses Telco voicemail instead of the systems voicemail. Is it possible to do something in the configuration, so the system will pass the stutter dial tone through from the telco alerting them that they have a voicemail?

Thank you

 

[tshirley04]

You can build a shortcode that will give the customer direct access to that telco line. First, change the line form and give the line a different outgoing group ID (e.g. 90, instead of the default 0). Next, build a shortcode the customer will use to access the line:

Short Code: *90
Telephone Number: blank
Line Group ID: 90
Feature: dial

When the customer presses *90 the stutter dial tone will then be heard and LEC voicemail can be accessed. This type of shortcode is great for testing individual lines also.

The drawback comes when the customer is trying to use the same line for an outbound call. Because the line has a outgoing group ID of 90 instead of 0 it cannot be used by the IP Office's default outbound calling shortcodes. It works great for inbound calls but limits the system by one for outbound calls. Hopefully, someone will have an answer for that part.

 

[IPGuru]

1) Using your existing solution of specifying the OG line group it would be posible to use LCR routes to overflow to this line when all others are busy

2) V3.0 will support Line aperance keys enabling the direct selection of lines when it is released (it has just ben released for field trial)

Neither solution will cure the main problem :- the customer will have no indication of waiting VM untill they check.

Is it not posible to use VM Lite (free) or install the Mem card for embeded VM (cheap)

 

[phvoice]

Thank you for your reponses. Unfortunately Our issue is this:

The customer does not want callers to get a busy signal ever. At the same time they are only going with two lines.

We felt the telco voicemail was the best bet to ensure all calls were getting answered. If both lines are tied up going into the system. The caller would not be able to get to the IP office voicemail. So instead of having essentially 2 different voicemails to check they would just have one. But still have the one remaining issue of knowing when their telco mailbox has a voicemail. Thank you for your suggestions.