DN 031-6841 will forwarded to the voice-mail of 021-7601 if the line for 031-6841 is busy. However, there is no forward in either:
a) The Line settings of DN 031-6841
b) Alternate extension on voice-mail for 031-6841
c) No CTI route point
d) No translation pattern
Can't think of what else is causing this. The end-user swears that there is no call forward on the phone. Any ideas?
a) The Line settings of DN 031-6841
b) Alternate extension on voice-mail for 031-6841
c) No CTI route point
d) No translation pattern
Can't think of what else is causing this. The end-user swears that there is no call forward on the phone. Any ideas?