Hi,
I have never posted on a forum before, so here goes.
I have a new DPNSS link to one of my client sites, I would like to be able to transfer calls from my call center to theirs over this link. To do this I believe that I need to strip off the dialed digits and inset an "internal number", this I think I can do in the route pattern, however, if the DPNSS link is busy I want the calls to go out over a normal trunk but I do not know how to attached the digits for the originally dialed number, or if this is even possible.
Think I am slightly confused myself so if this is not clear then please just say and I will try and explain better.
Cheers
gemry
I have never posted on a forum before, so here goes.
I have a new DPNSS link to one of my client sites, I would like to be able to transfer calls from my call center to theirs over this link. To do this I believe that I need to strip off the dialed digits and inset an "internal number", this I think I can do in the route pattern, however, if the DPNSS link is busy I want the calls to go out over a normal trunk but I do not know how to attached the digits for the originally dialed number, or if this is even possible.
Think I am slightly confused myself so if this is not clear then please just say and I will try and explain better.
Cheers
gemry