USArmyVet9499
Technical User
Greetings Mitel Gurus;
We are having a strange problem occurring and I need any help/advice out there. I can't tell anyone exactly how long this has been going on (don't know how long users have been ignoring it), but for a while now we have been experiencing a re-occurring (but ridiculously infrequent) problem where the caller is being cutoff while leaving a voicemail. The CEO has been testing the system by calling in to leave himself reminder voicemails. Mid way through the message (sometimes shortly after beginning the message) he is cut off, receives a pre-recorded message notifying him that he has been disconnected, and no part of the voicemail is left. Now, we have a 3rd party phone support that checks the system anytime this happens. Each and every time, the report says that there was a button pushed that ended the recording. The phone vendor thought that maybe the phone (usually cell) is pressed against the check bone and the button is inadvertently pressed. BC of this, the CEO now will place his cell on speaker and place the phone on his leg. He is still cut off. Other callers have left voicemails stating that "this is the 2nd (or 3rd) time I called. I was cut off". So far, the vendor has been stumped. They have installed a voice recording option that will record the call from the source. This is supposed to tell them if a button or noise is heard that would trigger the system to think something has been pressed to prematurely end the VM. I would like to know if anyone has ever heard of this. We are using the Mitel 5000.
We are having a strange problem occurring and I need any help/advice out there. I can't tell anyone exactly how long this has been going on (don't know how long users have been ignoring it), but for a while now we have been experiencing a re-occurring (but ridiculously infrequent) problem where the caller is being cutoff while leaving a voicemail. The CEO has been testing the system by calling in to leave himself reminder voicemails. Mid way through the message (sometimes shortly after beginning the message) he is cut off, receives a pre-recorded message notifying him that he has been disconnected, and no part of the voicemail is left. Now, we have a 3rd party phone support that checks the system anytime this happens. Each and every time, the report says that there was a button pushed that ended the recording. The phone vendor thought that maybe the phone (usually cell) is pressed against the check bone and the button is inadvertently pressed. BC of this, the CEO now will place his cell on speaker and place the phone on his leg. He is still cut off. Other callers have left voicemails stating that "this is the 2nd (or 3rd) time I called. I was cut off". So far, the vendor has been stumped. They have installed a voice recording option that will record the call from the source. This is supposed to tell them if a button or noise is heard that would trigger the system to think something has been pressed to prematurely end the VM. I would like to know if anyone has ever heard of this. We are using the Mitel 5000.
