Strange ring tone on 3905?

[Chriswilken]

Hi I’ve got the following problem. I have about 10 agents logging in to an ACD queue. ACD is configured for forced answer. It work fine the only problem that we are experiencing is that when a call comes through to about 4 of the agents the ring tone (notification buzzer) is making a loud noise. The phone was replaced, Digital line card replaced. Phone was removed an recreated. The problem are still their. If I move the headset to the supervisor or phone set connection I receive normal tone. I you dial the agent on his extension nr it also works. Any ideas



Chris Wilken
Business Connexion
South Africa,JHB

 

[johnpoole]

Phone was removed an recreated. ? post the class marks for the set.. and the set type

john poole
bellsouth business
columbia,sc

 

[Chriswilken]

REQ: prt
TYPE: tnb
TN 8 0 0 7
DATE
PAGE
DES

DES M3905
TN 008 0 00 07
TYPE 3905
CDEN 8D
CTYP XDLC
CUST 0
FDN
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 155
SCI 0
SSU 0001
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS TLD FBD WTA LPR PUA MTD FND HTD TDD CRPD STSD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD TEND SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUA DPUA DNDA CFXD ARHD FITA CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
HUNT
PLEV 02
FCAR NO
SPID NONE
AST
IAPG 1
AACS NO
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 1360 0 8507
AGN
01 ADL 4
02 ADL 4
03 EMR
04 ADL 4
05 SCR 8007 0 MARP
06
07
08 MSB
09 NRD
10 ACNT
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 7000
20 RGA
21
22 RNP
23
24
25
26 CPN
27 CLT
28 RLT
29
30
31
DATE 17 MAY 2006


NACT

>ld 23
ACD000
MEM AVAIL: (U/P): 25383887 USED U P: 2813874 375931 TOT: 28573692
DISK SPACE NEEDED: 616 KBYTES
2MB BACKUP DISKETTE(S) NEEDED: 1 (PROJECTED LD43 - BKO)
ACD DNS AVAIL: 23960 USED: 40 TOT: 24000
REQ prt
TYPE acd
CUST 0
ACDN 1360

TYPE ACD
CUST 0
ACDN 1360
MWC NO
PCMM NO
DSAC NO
MAXP 100
SDNB NO
BSCW NO
ISAP NO
AACQ YES
ASID 17
SFNB 1 2 3 4 5 6 11 12 13 18 22 24
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
RGAI NO
ACAA NO
FRRT
SRRT
NRRT
FROA NO
NCFW
FNCF NO
CWTT NONE
HMSB YES
ACPQ NO
FORC YES
FCFT 2
FADT NONE
FADR NONE
SPCP NO
OBTN NO
RAO NO
CWTH 1
NCWL NO
BYTH 0
OVTH 2047
TOFT NONE
HPQ NO
OCN NO
OVDN
IFDN
OVBU LNK LNK LNK LNK
EMRT
MURT 21
RTPC NO
HOML NO
RDNA NO
ACNT
NRAC YES
NDFL 9999
DAL NO
RPRT YES
RAGT 4
DURT 30
RSND 4
FCTH 20
CRQS 100
IVR NO
OBSC NO
OBPT 5
CWNT NONE



Chris Wilken
Business Connexion
South Africa,JHB

 

[johnpoole]

don't think the acd group can give distinct ring, check the firmware, your software is right, but i've never allow dn pickup on an acd, but i do not think that is a factor..

you've fixed the problem, and it did not go away.. start over.. you moved the set and the problem stays with the tn, you changed the tn and the trouble stayed with the software. you rebuilt the software and the trouble stayed with the set... somewhere you missed something, are all bad sets on the same group? card cni firmware.. card rls..

john poole
bellsouth business
columbia,sc

 

[Chriswilken]

Hi. The problem is that it is working on about 90% of the call centre phones. Call centre is 250 people with about 20 ACD’s. Intermittent on some of the phones. I did upgrade the firmware of the phone. The phones were working until we rebooted the PBX and updated the Patched. Id did removed all the patches tested it and reinstalled all the patches again. No luck. I was thinking of INI ing the switch. Think it might work?

Chris Wilken
Business Connexion
South Africa,JHB