Hi,
We have a HPColorLaserJet 8500 and every morning the first page it prints out (A4) has a strange mark (about a cm2)on it roughly about halfway down the page on the lefthand side, it seems to repeat horizontally across the page from there until it fades out completely before the end, every page from then on is fine.
the mark seems to multi coloured but predominately grey.
I imagine there is toner settling somewhere in the printer when is it inactive, but i am not sure where to look,
in the last 2 weeks i have replaced the fuser kit, transfer kit and drum.
can anyone suggest where to look for a build up.
I appreciate this is difficult without seeing the actual problem.
thanks in advance
We have a HPColorLaserJet 8500 and every morning the first page it prints out (A4) has a strange mark (about a cm2)on it roughly about halfway down the page on the lefthand side, it seems to repeat horizontally across the page from there until it fades out completely before the end, every page from then on is fine.
the mark seems to multi coloured but predominately grey.
I imagine there is toner settling somewhere in the printer when is it inactive, but i am not sure where to look,
in the last 2 weeks i have replaced the fuser kit, transfer kit and drum.
can anyone suggest where to look for a build up.
I appreciate this is difficult without seeing the actual problem.
thanks in advance